Providing customers with a consistent, relevant experience, no matter where they shop, requires integrated and flexible retail planning, suppy chain and operations centered around the customer and their preferences. By implementing a comprehensive suite of Oracle Retail solutions, luxury retailer, Neiman Marcus Group, expects to optimize its online and offline operations to support international expansion and to provide a superior commerce anywhere experience for its global customers.
Neiman Marcus Group has selected a broad suite of Oracle Retail solutions to strengthen its business by aligning operations with customer expectations and gaining actionable insight to deliver a superior customer experience in stores, online and via call centers.
The retailer will implement Oracle Retail Merchandise Planning and Optimization to help forecast demand, optimize sizes and assortments at each touchpoint, and recommend mid-course changes in order to sell through inventory in season.
Neiman Marcus Group also will implement Oracle Retail Merchandising Operations Management, Oracle Retail Supply Chain Planning and Execution, and Oracle Retail Merchandising Analytics solutions as part of an overall business transformation designed to improve visibility into customer demand, inventory, and the opportunities for greater efficiency.
Neiman Marcus Group expects a return on investment with its deployment of integrated Oracle Retail solutions, which will supplant the retailer’s existing disparate and manual planning and merchandising systems.
Building on the successful implementations of Oracle Commerce and the Oracle E-Business Suite, Neiman Marcus Group recognizes the need to optimize operations to deliver on its brand promise to provide a seamless commerce anywhere experience.
To help ensure its technology investment will continue to deliver optimal results, Neiman Marcus Group took advantage of the Oracle Insight process, which helped them discover multiple paths to maximize their ROI.
“Customers love to shop Neiman Marcus from anywhere in the world, in stores and via ecommerce or with our call center representatives, and we will continue to improve our ability to get the right items to them conveniently and with a full service model. Taking advantage of better analytics, information and processes enables us to serve customers better while improving margins in support of our offline to online global intiative,” said Karen Katz, CEO, Neiman Marcus Group.
“Working with Oracle, Neiman Marcus can drive transformation across its business to deliver the distinctive merchandise selection and customer experience it is known for around the globe, regardless of where and how its customers choose to shop,” Mark Hurd, president, Oracle.
About Oracle Retail
Oracle provides retailers with a complete, open and integrated suite of business applications, server and storage solutions that are engineered to work together to optimize every aspect of their business. 20 of the top 20 retailers worldwide - including fashion, hardlines, grocery and specialty retailers - use Oracle solutions to drive performance, deliver critical insights and fuel growth across traditional, mobile and commerce channels.
About Oracle in Industries
Oracle industry solutions leverage the company's best-in-class portfolio of products to address complex business processes relevant to retail, helping speed time to market, reduce costs, and gain a competitive edge.
Oracle (oracle.com) engineers hardware and software to work together in the cloud and in your data center.
About Oracle Industry Connect
Oracle Industry Connect (oracleindustryconnect.com), taking place in Boston March 25-26, 2014, brings industry leaders together to share deep domain expertise, insights and industry-specific best practices. This leadership event features customer-led content including visionary keynotes, executive-level networking and in-depth case studies designed to help organizations meet industry-specific challenges.
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Contact: Mary Ellen Amodeo, Amodeo Associates
P: +1 612-963-5797 - E: meamodeo[.]gmail.com.