Oracle announced the availability of Oracle Utilities Mobile Workforce Management 2.2 with new enhancements to help electric, gas and water utilities achieve greater operational efficiency by streamlining field crew management and supporting mobile worker safety. The latest release supports cross-utility collaboration to enable utilities to transform reactive operations managers to proactive ones.
Oracle announced the availability of Oracle Utilities Mobile Workforce Management 2.2, with new enhancements to help improve field service efficiency and safety.
Oracle Utilities Mobile Workforce Management 2.2 provides utilities with flexible scheduling options designed to improve operational efficiency. For example, with new complex, long-cycle work functionality, utilities can automatically divide jobs spanning many days or weeks into multiple visits, enabling the crew to complete services quickly and accurately. In addition, the contractor management feature allows utilities to collaborate with contractors to assign work to the most cost-effective blend of labor resources, enabling them to economically balance the workload with contracted labor.
The solution also enables utilities to promote a safe work environment through enhanced safety procedures, vehicle inspections and alerts. For example, utilities can prepare safety routines and vehicle inspection criteria for each field worker based on the work and vehicle assigned. The solution can also require field workers to complete checklists when starting a new task or prompt the workers through an on-site safety brief. This functionality helps ensure that field workers follow safety procedures for risk mitigation, helps confirm vehicles are in working order, and supports Department of Transportation and local regulatory compliance.
Further, to improve crew safety, Oracle Utilities Mobile Workforce Management 2.2 enables utilities to use geographic information systems to define the boundaries of sensitive geographic areas and location-based services to trigger alerts and instruction when a crew enters or leaves that area.
“We worked with Oracle to deploy Oracle Utilities Mobile Workforce Management to improve customer service and field operations. With Oracle's mobile workforce management solution, customer service is improved because everyone from office staff to field staff knows the status of work. We also significantly improved productivity for field service management, dispatch staff, and field service technicians. We expect that with the introduction of MWM 2.2, we will be able to achieve additional efficiencies by streamlining field crew management. We also expect efficiencies because Oracle’s version 2 products have a common technology base,” said Dana Drysdale, vice president of information systems, San Jose Water Company.
“Today’s electric, gas and water utilities are recognizing the need to approach mobile workforce management with end-to-end visibility and control. Oracle Utilities Mobile Workforce Management 2.2 enables utilities to not only meet those goals but also exceed them by enabling them to simplify field crew assignment processes, monitor work status throughout service areas and improve restoration response times. Further, it helps reduce costs and enhance field worker safety. Ultimately, the latest release enables utilities to transform from reactive to truly proactive operations,” said Rodger Smith, senior vice president and general manager, Oracle Utilities.
“We implemented a customer information system in the late summer of 2000 and were ready to upgrade to new technology that would help optimize our staff resources and business processes. Oracle Express Implementation Services for Oracle Utilities Customer Care and Billing and Oracle Utilities Mobile Workforce Management will allow us to standardize our processes, so we can focus on continuing to deliver exceptional customer service,” said Dave Vogel, vice president, Customer Service, Louisville Water Company.
“Oracle is committed to providing utilities of all sizes with the best in mission-critical software and services to optimize their businesses. By choosing Oracle Express Implementation Services from Oracle Utilities Professional Services, utilities can be up and running in significantly less time than a traditional custom implementation, and can significantly reduce their implementation costs and the time their key business resources need to spend on the project,” said Rodger Smith, senior vice president and general manager, Oracle Utilities.
About Oracle Utilities
Oracle Utilities (oracle.com/goto/utilities) delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses.
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