Dr. Terry Hess, owner and founder of Foot & Ankle Surgical Associates in Turnwater, WA, announced today that his practice reached a highest-ever volume of new patients and collections in 2013 as the result of a customized consulting program from Sterling, a practice management company in Glendale, CA.
“When I first opened my own practice with another podiatrist in 1996, it was chaos.” says Dr. Hess. “There were no policies or procedures in place and the staff, with too little to do, ran amok. I worked long hours, was never home and made very little money in return.”
Dr. Hess signed up with Sterling in 1997 to put sanity into the practice. He received personalized consulting and also took several executive training courses. Impressed with the results, he reconnected with Sterling in 2002 when he struck out on his own with a new practice.
“I asked Sterling to come to my new offices to implement their consulting program and train the staff,” says Dr. Hess. “That put the practice on the right track right from the start, and the staff on the same page.”
Dr. Hess acknowledge’s Sterling’s role in his winning the 2013 Boss of the Year award, a contest run by his local Chamber of Commerce. Unbeknownst to him, one of his employees had nominated him for the award. “I was honored and moved to receive this award,” says Dr. Hess. “I have terrific staff. They know what to do and get the job done. Sterling helped me find good people and taught me how to motivate and empower them.”
In 2013, Dr. Hess’ practice brought in nearly 3,500 new patients. Since the practice opened in 2002, collections have increased by 1400%.
Sterling (sterling.us) is a consulting firm which provides customized management consulting and training to podiatrists to help them achieve a better practice for a better life. In business for over three decades, Sterling has twice appeared on Inc. Magazine’s list of the 500 fastest-growing privately-held U.S. companies and has received an A+ rating from the Better Business Bureau. To date, the company has delivered management seminars to over 175,000 professionals and their staff and more than 70,000 training courses to clients and their staff. Sterling’s courses cover all key aspects of having a successful practice including the essentials of practice management, executive basics, management by statistics and formulas for business success. Sterling consultants have delivered over one million hours of consulting, coaching and training. As a result, Sterling clients have seen their revenues and productivity rise to unprecedented levels. For more information on Sterling’s training and consulting services, contact Sterling at 800-933-7538.