• Agreement brings Chicago-based consulting firm’s rich experience in deploying and integrating customer interaction solutions to Aspect’s growing channel community;
• CrossRealms’ Pro-Active Monitoring will provide real-time notifications of system/network irregularities to joint customers.
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced the addition of CrossRealms, a leading managed solutions and systems integrator as a new North America channel partner. CrossRealms, Inc. will add Aspect’s full suite of customer contact and workforce solutions. A certified tier 3 Aspect Advanced Systems Support and Installation provider, the company will offer complete system installations including network infrastructure, telephony/PBX, server and storage platforms, and virtualized environments.
With vertical expertise in the financial, legal, and healthcare markets, CrossRealms has deployed leading-edge collaboration and communication technologies including, 3CX, VMWare, and Microsoft product solutions.
“The Aspect partner program continues to gain momentum, adding exceptional integration expertise and solution competencies that increase the value we bring to our customers and vertical markets,” says Tom Shepherd, Aspect Vice President of Worldwide Channels. “CrossRealms has already provided technical and integration support to some of our largest customers so we are really looking forward to expanding the great relationship we have with them."
CrossRealms will offer the Aspect suite of customer interaction solutions including Aspect Unified IP, Advanced List Management, in addition to their tailored Pro-Active Monitoring which can provide notifications to system/network conditions prior to any potentially adverse effect. They will also offer adaptive managed services in IT Infrastructure, Security, Advanced Monitoring and Analytics.
“The addition of Aspect’s contact center solutions will complement CrossRealms’ service offerings, allowing our customers a unified platform that can scale as their call center needs change,” says Usama Houlila, Chief Executive Officer of CrossRealms. “By wrapping our PBX and managed services around Aspect’s contact center solutions we will be able to provide a complete turnkey solution in the call center space.”
CrossRealms, Inc. is a consulting company that offers turnkey managed solutions with focus on simplifying technology for business. We offer adaptive managed services in IT Infrastructure, Security, Advanced Monitoring and Analytics. By leveraging our best-in-breed partnerships and technical expertise, companies can quickly adopt and seamlessly integrate new technologies.
Aspect’s (aspect.com) fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit aspect.com.
Aspect, the Aspect logo, Voxeo and the Voxeo logo are either trademarks or registered trademarks of Aspect Software, Inc. or Voxeo Corporation in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.