MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, today announced a new strategic global collaboration with Microsoft, Dell and Intel to reimagine the hospitality and retail mobile experience for employees and customers alike.
Taking advantage of recent trends in technology such as the “Consumerization of IT”, MICROS is introducing an ultra-modern mobile solution that blends the best of a rich user experience, lower cost tablet devices with extended battery life, and all of the enterprise-grade capabilities provided by MICROS software. MICROS’ Simphony™ Enterprise for Food & Beverage, Xstore™ for Retail, and OPERA™ for Hotels, will be the first MICROS solutions available on this new platform.
MICROS software, running on Windows 8.1 technologies, coupled with a new tablet by Dell incorporating the latest Intel® Atom™ processor, bring a fluid, beautiful, touch experience to hospitality and retail operators around the world. The solution offers a highly customizable experience allowing any staff member to perform multiple activities from one device. Among other benefits, staff can dock the tablet onto the MICROS mStation, which provides reliable connectivity to peripherals such as cash drawers, scanners, scales and customer facing displays, and then go mobile for clienteling, to show specials of the day, upcoming customer events, and of course, to take orders. Managers can use the same device with access to different information such as analytics, restaurant wait lists and reservations, and to track and manage such metrics as sales and costs, inventory orders and receiving, or labor utilization.
This consistent experience across devices and the flexibility of the solution will help hospitality and retail professionals to be more productive and offer better experiences to employees and customers. The MICROS tablet experience is yet another example of how mobile devices can transform businesses with new revenue models, new ways of communicating with customers, and new ways of inspiring employees.
“We are excited that our collaboration will enable MICROS to expand the MICROS mobile experience for our clients with a game-changing user interface and affordable, high-performance tablet solution that doubles as a stationary workstation when docked with the MICROS mStation,” stated Russell Butler, Senior Vice President of Global Research & Development, MICROS. “This collaboration exemplifies MICROS’ strategic imperative to remain innovative and continually provide its clients with the latest technologies.”
“Dell is pleased to work with industry leaders such as MICROS, Intel and Microsoft to offer an affordable and high performance solution based on the tablet by Dell,” stated Joyce Mullen, Vice President and General Manager, Dell OEM Solutions. “Dell OEM Solutions has been in business for over 15 years helping companies like MICROS bring its own ideas and technology to market by leveraging Dell hardware and services.”
“The opportunity for mobility in hospitality and retail is to deliver innovation that both inspires us and deliver solutions which are optimized for enterprise grade deployments,” said Paul Butcher, Retail and Hospitality Strategist, Intel. “Customers of all sizes can benefit because our common commitment and understanding of business processes and business worthy solutions.”
“In retail, we all know that customer service is paramount and everyone wants to spend more time with the customer, and less time with technology,” said Tracy Issel, General Manager Worldwide Retail, Consumer Goods and Hospitality at Microsoft. “MICROS is developing highly customizable solutions built on Windows 8.1 and Windows Embedded 8.1 Industry Pro that give businesses a beautiful, modern experience that is consistent across all devices. Whether used by a server or a manager, this solution helps operators spend more time in front of customers.”
Prototypes of the MICROS-Dell tablet solution will be demonstrated at the 2014 annual NRF “BIG Show” which will be held at The Jacob Javits Center in New York City, January 12-14, 2014. Visit Dell at Booth #3139. MICROS is targeting Summer 2014 for product/solution availability.
About MICROS Systems, Inc.
MICROS Systems, Inc. (micros.com) provides leading enterprise-wide applications, services and hardware for the hospitality and retail industries. Serving an extensive portfolio of clients worldwide, MICROS solutions are utilized in hotels, casinos, table and quick service restaurants, retail, leisure and entertainment, fuel and convenience, cruise, and travel operations in more than 180 countries, and on all seven continents. MICROS combines its industry knowledge and expertise to provide cloud-based, mobile and on premise solutions that allow its clients to streamline operations and successfully engage their customers.
MICROS applications include point of sale, property management, central systems, business intelligence, eCommerce, loyalty, CRM, loss prevention, distributed order management, labor management, inventory management, and merchandise planning solutions. MICROS services include hosting and SaaS, platform implementation and integration, strategic business consulting, interactive marketing, design services including creative and user experience, and managed services. MICROS stock is traded through NASDAQ under the symbol MCRS.
The MICROS logo is a registered trademark of MICROS Systems, Inc.
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