Interactive Intelligence Group Inc.’s cloud-based communications-as-a-service offering has successfully met the Security Standards Council’s Payment Card Industry Data Security Standard 2.0 for Level 1 compliance.
An Independent PCI-Qualified Security Assessor, Intersec Worldwide, conducted the assessment, from which it determined that the Interactive Intelligence Communications as a Service dedicated cardholder data environment was compliant with PCI DSS version 2.0 Security Standards.
“Validation of the Interactive Intelligence CaaS environment's compliance with PCI DSS ensures that a company’s payment network meets industry best practices and security controls that card brands have established to keep customer credit card data safe and secure for digital-based processing, storage and transmission,” said Intersec Chief Information Security Officer Jeff Tutton. “Interactive Intelligence cloud customers get the additional reassurance of Level 1 validation, which is the highest level offered and means that an independent PCI QSA has reviewed and officially signed off on the compliance status.”
Intersec reported that the Interactive Intelligence CaaS PCI-compliant cloud environment offers the following security measures as part of its validation:
• Multi-layer protection and data access limitations.
• Services that monitor, defend against, and mitigate cyber assaults and threats.
• Features that include antivirus management, vulnerability scanning, a secure audit trail, and resource tracking.
• Round-the-clock technical support by comprehensively trained staff to maximize uptime and availability, and enhance security.
Interactive Intelligence offers additional industry certification at the corporate (SOX, ISO 9001, ISO 27001, JITC), cloud services (SSAE-16 SOC2, customer data isolation, proactive monitoring), and data center levels.
For added security, the Interactive Intelligence CaaS offering gives customers the option of keeping all their data within their firewall. In addition, Interactive Intelligence offers its cloud customers a network operations center that provides 24x7 CaaS support and services.
“With nearly two decades of experience working with contact centers that are regularly tasked with collecting sensitive customer data, we’re no stranger to strict security standards,” said Interactive Intelligence Vice President of CaaS Mike Szilagyi. “We’ve maintained our security commitment to these customers with our Interactive Intelligence CaaS offering by investing in the highest industry certifications at every level so that they’re guaranteed the safest, most trusted cloud solution on the market.”
The PCI DSS is a proprietary information security standard established by the major card brands for organizations that handle cardholder information for debit, credit, prepaid, e-purse, ATM and POS card transactions.
About Interactive Intelligence
Interactive Intelligence Group Inc. (inin.com) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2013 Cloud Computing Excellence Award. It has received Frost & Sullivan’s Company of the Year Award, Contact Center Systems, North America, for the last three consecutive years. Interactive Intelligence employs more than 1,700 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.