ConnectWise, developer of the leading service management software designed exclusively for IT service providers, VARS, ISVs and MSPs, continues to expand its domestic and international footprint with new offices in strategic locations including London, Los Angeles, Sacramento, Seattle, Chicago and Brisbane. The effort, part of a focus to put expert consultants as close as possible to partners, will continue as the company grows its partner base into more geographies.
"While many companies expand into new regions with a sales force alone, our approach is to provide product and industry expertise from the get-go as well," said Arnie Bellini, ConnectWise CEO. "While it's possible in the modern world to establish a sales beachhead remotely, we believe that the only way to provide world-class service is by committing to a high-touch partner experience."
ConnectWise has senior consultants located all over the globe who, with domain expertise and a deep understanding of ConnectWise, are committed to providing partners with the best possible experience. The majority of these senior consultants are industry veterans, and many have backgrounds as solution providers with significant experience using and managing the ConnectWise platform. Staffed with these senior consultants, ConnectWise most recently opened an office in London, bolstering its UK presence, in addition to opening new locations in Sacramento and Chicago. The company plans to open more offices each quarter in 2014.
"We have expanded our operations significantly over the past year, but we're far from done," added Bellini. "Nothing can replace having an expert consultant locally or in-country, on site, and that’s why in 2014 we'll continue to open new offices staffed by expert senior consultants as close as possible to where our partners are."
Designed exclusively for the IT Channel, ConnectWise (connectwise.com) is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 70,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. For the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation.