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New Altitude vBox5 Delivers Enterprise-Grade Free SIP Server - Altitude Software Provides Cost-Effective IP Communications for Next-Generation Contact Centers - Altitude.com
New Altitude vBox5 Delivers Enterprise-Grade Free SIP Server

 

PRZOOM - /newswire/ - Lisbon, Portugal, 2013/12/05 - Altitude Software Provides Cost-Effective IP Communications for Next-Generation Contact Centers - Altitude.com.

   
 
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Altitude Software, a leader in unified customer interaction solutions, today announces the worldwide availability of Altitude vBox 5, an enterprise-grade SIP server optimized to deploy, upgrade or extend next-generation contact centers.

"Altitude vBox has been winning market recognition as a free, open and reliable SIP server software designed for contact centers’ business needs" states Miguel Lopes, Marketing Vice President at Altitude Software. "Altitude vBox 5 new architecture scales up to thousands of users, while specifically optimized for contact center usage. It now helps improve the customer experience with features such as click-to-call and integrated recording.”

Altitude vBox is based on Open-source Asterisk optimized for usability, performance, fault tolerance, scalability and direct integration with Altitude uCI. It turns any regular computer into a feature-rich unified communications server. Together with Altitude uCI™ interaction management solution suite, Altitude vBox offers a turnkey solution that enables organizations to implement a next generation contact center with a very low total cost of ownership.

Altitude vBox features include:

• A complete VoIP ACD with strong multichannel contact center features support;
• Optional embedded softphones improve agent experience;
• Least cost routing and easy click-to-call convenience for customers, including those using Skype into the contact center;
• New coaching and recording functionalities, improving customer service and first call resolution;
• High system scalability, reliability and availability through clustered architecture and new preventive maintenance tools;
• Easy to use Web-based management GUI.

Altitude vBox centralizes contact center management at large pharma wholesaler

Recently, to improve contact center communications management, one of the largest pharmaceutical wholesalers in Europe selected the Altitude uCI solution with the Altitude vBox, benefiting from a solution that unified the management of all interactions in channels that included video, voice (inbound, outbound, blended) and IVR/Voice Portal. The Altitude vBox enabled the company to centralize communications management for its call centers and remote agents at one site, build in redundancy and have a disaster recovery solution.

Altitude vBox installations can start with just a few users and grow to address large organization's specific needs, adding features and functionalities along the way. Together with Altitude uCI it is a complete solution that guarantees a fast contact center implementation and a smooth transition to VoIP. True to Altitude Software’s "Freedom of Choice" commitment, Altitude vBox’s open architecture integrates with existing contact center solutions and preserves investments in traditional systems, while providing a platform for future applications.

About Altitude Software

Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.

 
 
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New Altitude vBox5 Delivers Enterprise-Grade Free SIP Server

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Altitude vBox5 | Altitude Software
Contact: Carlos Taveira - Altitude.com 
+351 214129800 carlos.taveira[.]altitude.com / info[.]altitude.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Altitude Software securities in any jurisdiction including any other companies listed or named in this release.

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