SYSPRO, a provider of best-of-breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, announced today that SYSPRO has been named a Silver winner in the "Most Customer Friendly Company of the Year" category in the Best in Biz Awards, the only independent business awards program judged by members of the press and industry analysts.
SYSPRO, which enjoys one of the highest customer retention rates in the industry, was selected for outstanding customer service. The company's fully staffed Customer Relations Department reports directly to the company president and follows an exacting program jointly developed by the company president, an advisory board comprised of company managers and the Customer Service Manager. While elevating customer satisfaction is the responsibility of the SYSPRO Customer Service staff, customer relations and retention are also the responsibilities of every SYSPRO employee, notes Joey Benadretti, President, SYSPRO USA.
The SYSPRO Customer Service Program and high customer retention rates have also been the subject of advisories by software industry analysts, the most recent being an opinion write up by IDC Analyst Mary Wardley, who notes in her paper SYSPRO: Differentiation Through a Customer Experience Go-to-Market Strategy", June 13, 2013,"The 'century of the customer' has centered on increasing customer experience and, powered by social media, is motivating organizations to invest in their customer-handling infrastructure..." She concludes: "SYSPRO is exemplary of a company that exemplifies the 'culture, strategy, and processes' component of IDC's CX taxonomy..."
The third annual Best in Biz Awards program, focusing on companies based or operating in North America, was the most competitive in its history, with the highest number of awards submissions to date and the most distinguished judging panel yet assembled. More than 500 entries were received this year, from a wide array of public and private companies of all sizes and from a variety of industries and geographic regions in the U.S. and Canada.
Best in Biz Awards 2013 honors were presented in more than 50 categories, including Company of the Year, Fastest-Growing Company of the Year, Most Innovative Company of the Year, Best Place to Work, Technology Department of the Year, Executive of the Year, Most Innovative Product of the Year, Best New Product of the Year, PR Campaign of the Year and Website of the Year. Winners of Best in Biz Awards 2013 were determined by an independent panel of 51 judges from top-tier news, business and technology publications, as well as broadcast outlets and analyst firms, such as Accounting Today, Arizona Daily Star, Atlanta Tribune, Bloomberg Businessweek, Cascade Business News, Chicago Tribune, Chip Design Magazine, Computerworld, Crain's New York Business, CRN, Dallas Morning News, Dayton Business Journal, Detroit Free Press, ECT News Network, Entrepreneur, eWeek Channel Insider, Executive Travel Magazine, Fast Company, Financial Times, Fortune, Hartford Business Journal, Hartford Courant, Inc. Magazine, King Features Syndicate, Lab Reviews, Law Technology News, Miami Herald, Memphis Business Journal, Network World, NorthBay Biz, Orange County Register, PC Magazine, Phoenix Business Journal, Pittsburgh Business Times, Prairie Business Magazine, Quad-City Times, Reuters, San Francisco Chronicle, San Jose Mercury News, Savannah Morning News, Small Business Digest, South Florida Business Journal, Tech.Blorge, Tech-Gaming, Times (Munster, Indiana), Upstart Business Journal and USA Today.
About Best in Biz Awards
Best in Biz Awards recognizes top companies, teams, executives and products for their business success as judged by established members of the press and industry analysts. Best in Biz Awards honors are conferred in three separate programs annually: North America, EMEA, and International. Entries are currently being accepted in the third annual Best in Biz Awards 2013 EMEA (Europe, Middle East and Africa) program, until the final entry deadline on January 24, 2014. Any organization from any industry operating in EMEA may enter any of the more than 50 company, department or team, executive and product categories.
Since its inception in 1978, SYSPRO (syspro.com) has been delivering state-of-the-art business solutions to some of the world's leading companies. As a global leader in the production of world-class ERP software, the company now caters to the specialized needs of over 15,000 licensed companies in more than 60 countries worldwide. SYSPRO is marketed globally through regional territory distribution centers and a global reseller network in the US, Canada, Africa, Asia Pacific, Australia and the UK.