Noble Systems Corporation, a global leader in unified contact center technology solutions, announces that CardWorks Servicing, LLC, the largest privately held servicer of bankcard card products, has selected the Noble® Enterprise solution to improve the management and performance of its customer contact activities.
"Noble Systems is proud to partner with CardWorks,” said Chris Hodges, Senior Vice-President of Sales at Noble Systems. “The Noble Enterprise platform is an ideal fit for financial services organizations with complex contact requirements because of the advantages it offers in functionality, flexibility, scalability and reliability. Noble also provides tools for contact management and privacy that help collections operations meet critical compliance regulations and help protect them against litigation. "
CardWorks Servicing, LLC, a subsidiary of CardWorks, Inc., is a nationally recognized, leading servicer of credit cards, national debit cards, pre-paid cards and other unique card products and is the largest privately held servicer of MasterCard®/Visa® cards. CardWorks Servicing provides 24-hour, 7-day-a-week card servicing through its state-of-the-art facilities in Woodbury, NY and Pittsburgh, PA. The solution package is tailored to meet CardWorks’ business requirements and includes Noble’s blended inbound/outbound contact platform, with web-based agent desktops with unified workflows, IVR to improve contact routing, transaction recording for quality control, and workforce management to schedule resources more efficiently.
"We looked at several technology players in our search. With its proven performance for outbound and blended contact management and the flexibility to integrate within our existing environment, Noble Systems made the most business sense,” said Kevin Begly, Senior Vice President, Collections/Operations of CardWorks Servicing. “The Noble Systems’ contact center solution will play an integral role in customer communications and account management for our collection operations. "
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.
With its corporate headquarters in Woodbury, NY, CardWorks, Inc. (cardworks.com) is the parent company of CardWorks Servicing. CardWorks provides financial institutions, retailers, non-traditional card issuers, ISOs and merchants in the U.S. and Canada with a full range of world-class servicing and support solutions. CardWorks provides services for banks, credit card issuers, independent sales organizations and merchants that enable them to economically pursue their own goals and objectives while meeting all service requirements.