PRZOOM - /newswire/ -
San Francisco, CA, United States, 2007/02/02 - Pacific Integration helps companies create compelling customer experiences through systems integration. By integrating systems, companies create clarity for their clients and employees, driving satisfaction up while significantly reducing costs.
Companies in all industries are finding that system integration is imperative in delivering useful and differentiated customer experience. As end-users become increasingly savvy, they have little patience for fragmented service or confusing interactions. Integration also helps companies improve process efficiencies, increasing predictability and further driving client satisfaction.
Pacific Integration works with firms to define their core objectives and align technology to meet those goals. Often, there is significant systems redundancy which leads to ineffective or unpredictable workflows. “By ensuring that all systems line up with and support a company’s objectives, I find that we can take out a lot of cost while substantially improving user satisfaction”, says Linda Matthews, Principal, Pacific Integration.
“We are platform-neutral, meaning that we work with any existing technology”, adds Matthews, “in fact, we try not to advocate any specific technology stack, but work within a firm's existing framework to deliver a solution that is pragmatic, implementable and supportable. This approach helps reduce cost and time to market and increases the odds of success."
Organizations that have grown rapidly either through rapid expansion or through acquisition are often primed for system integration. “In times of rapid growth, companies run hard just to keep ahead”, says Matthews, “later, they take the step back to shore up their foundations and make sure everything’s aligned”.
About Pacific Integration
Pacific Integration (pacificintegration.com) provides expertise in user-centered design, business architecture, business process redesign and integrating platforms for both B2B and B2C channels. It was founded in October 2006 by Linda Matthews, who designed and led integration projects for Charles Schwab’s Retail and Institutional divisions.