Free press releases distribution network?

Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Japan's Contact Center Applications Market to Grow at CAGR of 6.4 % to Reach Revenues of US$ 278.4 Million in 2019 Says Frost & Sullivan - Frost & Sullivan is forecasting Japan's contact center applications market to increase at a compound annual growth rate (CAGR) of 6.4 per cent (2012-2019) to reach US$278.4 million in 2019
Japan's Contact Center Applications Market to Grow at CAGR of 6.4 % to Reach Revenues of US$ 278.4 Million in 2019 Says Frost & Sullivan

 

PRZOOM - /newswire/ - Tokyo, Japan, 2013/09/24 - Frost & Sullivan is forecasting Japan's contact center applications market to increase at a compound annual growth rate (CAGR) of 6.4 per cent (2012-2019) to reach US$278.4 million in 2019.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Mr. Krishna Baidya, Research Manager, ICT Practice, Asia Pacific at Frost & Sullivan said that revenue from the Japanese contact center application market experienced a marginal decline in 2012.

"Besides soft investment outlook, foreign exchange rate impact was quite significant as well. However, the market is expected to bounce back quite strongly as technology refresh as well as investment in new application areas are likely to be on upswing. As many stalled projects are likely to resume across large-sized contact centers immediate future growth will be stable," he added.

Mr. Baidya also said that although organizations and contact centers alike are focusing on enhancing the customer experience, cost effectiveness proved to be an important factor for contact center operation. Contact centers across the region continued to invest in optimizing their operations and this resulted in a strong demand for workforce management (WFM) solutions, he added.

He said that BCPs (business continuity plans) are expected to drive new adoptions in the next few years. As a part of risk management measures, contact centers are likely to be decentralized.

Mr. Baidya said that the market trend was driven by weakening cost, and the mergers and acquisitions in the finance sector. This development will lead to the consolidation of contact centers and could lead to large deals in this sector, he added.

"Most of the vendors and channels continue to focus on CRM or new solutions using the existing applications such as outbound and speech technology," he said.

Mr. Baidya noted that the Asia Pacific contact center applications market recorded revenues of US$703.1 million in 2012, of which Japan and Australia, as the two largest markets contributed more than 44 per cent of total revenues in 2012. By 2019, India and China are likely to account for over 31 percent of the total market revenue, he added

He also said that the business, financial and services industry and telecom are likely to remain the top two verticals in the Japan contact center applications market during the forecast period.

"Retail, especially the e-mail order business, is expected to continue to grow for the next few years. The contribution from the government and education sectors are relatively low compared to these sectors' contribution in other Asian countries," he added.

Mr. Baidya also said that most importantly, vendors are trying to enhance their partnerships with channels to expand their coverage of the verticals.

He also said that small and medium businesses with 51-200 seats are expected to shift to software as a service (SaaS). Many vendors are offering attractive package applications targeted at SMBs to increase their on-premise solutions.

About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us: Start the discussion | Join Us: Join our community | Subscribe: Newsletter on "the next big thing" | Register: Gain access to visionary innovation.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Frost & Sullivan

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Japan's Contact Center Applications Market to Grow at CAGR of 6.4 % to Reach Revenues of US$ 278.4 Million in 2019 Says Frost & Sullivan

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
|
Contact: Anna Tsuji - Frost.com 
+81(0)3 4550 2210 anna.tsuji[.]frost.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Frost & Sullivan / Company Profile


Read Customer Service/Call Center Most Recent Related Press Releases:

Genesys Support for Oracle Cloud Infrastructure Opens New Markets for Omnichannel Experience
Upstream Works Software Ranks as one of Canada’s Fastest-Growing Companies on the 2017 PROFIT 500
Upstream Works Software Announces New Partnership with GDT
Upstream Works Software Announces New Partnership with NextNet Partners
Genesys Customer Experience Platform Embraces the Future with G-NINE
Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management
Vivonet Deploys Genesys Cloud Solution for Customer Engagement
Upstream Works Software Announces New Partnership with Natilik
Transcom Centralizes & Scales Global Contact Center and Innovates for Omnichannel Service with Avaya
Hub Card Enhances Customer Service Performance with Avaya Omnichannel Solution

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  JobsWare.com

Visit  SKS Media | SKS Associates Ltd







 
  ©2017 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today