GuestLogix, Inc., the leading global provider of onboard retail and payment technology solutions to airlines and the passenger travel industry, today announced an agreement to deploy its onboard retail technology platform, including its popular handheld POS devices with the internationally acclaimed, Rocky Mountaineer. This agreement involves the use of GuestLogix’ fully certified credit card processing solution for the purchase of food and beverage, as well as in-house merchandising, onboard all routes. GuestLogix’ industry leading back-office solution and integrated warehouse module will also be used for sophisticated retail management. Rocky Mountaineer is GuestLogix’ first North American rail operator, representing successful market penetration beyond its current customer base in the EMEA region.
"The global expansion efforts of our rail division are coming to fruition as GuestLogix enters the Canadian rail market with this new signing,” said GuestLogix President & CEO, Brett Proud. “After collaborating with Rocky Mountaineer, our team is successfully delivering an enhanced technology platform that will meet the operator’s unique set of needs and requirements. GuestLogix will continue to work closely with Rocky Mountaineer to ensure a smooth deployment, and we warmly welcome this luxury rail operator into our growing rail customer base."
Rocky Mountaineer will benefit from secure, certified payment processing using handheld POS devices across all routes. Upon deployment, chip and pin payments will be accepted onboard, providing added convenience and protection for both the company and its guests. Implementation of the GuestLogix onboard retail platform will also add functionality to run multi-day customer tabs, as well as track and order merchandise located both onboard and in Rocky Mountaineer warehouses at the overnight stop destinations.
"Our top priority has always been to provide travellers from across the globe with exceptional service and unforgettable travel experiences,” said Debbie Paulsen, Vice President, Talent & Guest Experience of Rocky Mountaineer. “In keeping with our high guest service standards, we are delighted to work with GuestLogix and use the company’s comprehensive onboard retail platform to not only improve our onboard performance and retail management, but also to deliver a heightened experience to our guests."
Rocky Mountaineer offers more than 45 Canadian vacation packages and five unique rail routes through the Pacific Northwest and the Canadian Rockies. Over the last 23 years, the company has grown to become the largest privately owned passenger rail service in North America, and has received numerous international awards and accolades for service excellence.
"We are pleased to welcome our first North American rail customer, Rocky Mountaineer,” said Thomas Drohan, SVP & GM GuestLogix Global Rail Division. “As we continue to penetrate the North American and global rail market, we will leverage our industry expertise to build a strong reputation that extends far beyond the EMEA region."
About Rocky Mountaineer
Rocky Mountaineer (rockymountaineer.com) offers over 45 vacation packages and five unique rail routes, rich in history and natural wonders, through the Pacific Northwest and Alberta. This world-renowned, luxurious train travels by daylight through the wild beauty of Canada’s West and is considered by many as the only way to experience the majestic Canadian Rockies. Since its inception in 1990, the company has grown to become the largest privately owned passenger rail service in North America and has welcomed more than one and a half million guests from around the world. Rocky Mountaineer has received numerous international awards and accolades for service excellence. Most recently in 2013, the company received its seventh World Travel Award as,“World’s Leading Travel Experience By Train” and has been recognized by National Geographic as one of the “World’s Greatest Trips.” In August of 2013, Rocky Mountaineer launched Coastal Passage, a new route connecting Seattle WA and the Canadian Rockies. It signifies the company’s first rail journey to and from the United States.
GuestLogix, Inc. (guestlogix.com), the leading global provider of onboard store technology and merchandising solutions, brings over a decade of expertise as a trusted onboard transaction processing partner to airlines, rail operators and the passenger travel industry. GuestLogix helps its customers to create, manage, and control onboard retail environments tailored to their needs and their passengers for a truly personalized experience. The Company is partnered with global leaders in catering, duty-free and inflight entertainment, offering complete onboard retailing services to airlines and rail operators worldwide. GuestLogix' global headquarters and centre for product innovation is located in Toronto, with regional head offices located in Dallas, London and Hong Kong.
© 2013 GuestLogix. All Rights Reserved.
This news release includes certain forward-looking statements that are based upon current expectations, which involve risks and uncertainties associated with GuestLogix' business and the environment in which the business operates. Any statements contained herein that are not statements of historical facts may be deemed to be forward-looking, including those identified by the expressions "anticipate","believe","plan","estimate","expect","intend", and similar expressions to the extent they relate to the Company or its management. The forward-looking statements are not historical facts, but reflect GuestLogix' current expectations regarding future results or events. These forward-looking statements are subject to a number of risks and uncertainties that could cause actual results or events to differ materially from current expectations, including the matters discussed under "Risks and Uncertainties" in the Filing Statement filed on August 12, 2013 with the regulatory authorities. GuestLogix assumes no obligation to update the forward-looking statements, or to update the reasons why actual results could differ from those reflected in the forward-looking statements.