Free press releases distribution network?

More news: Software
Agency / Source: Constellation Research, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Constellation Research Publishes Cloud Customer Service Market Overview - Report helps brands determine appropriateness of a cloud solution for their customer service needs - ConstellationR.com
Constellation Research Publishes Cloud Customer Service Market Overview

 

PRZOOM - /newswire/ - San Francisco, CA, United States, 2013/09/05 - Report helps brands determine appropriateness of a cloud solution for their customer service needs - ConstellationR.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Constellation Research, Inc. the research and advisory firm focused how disruptive technologies transform business models announced today the publication of a new research report: “Cloud Customer Support Delivers High Value” by Constellation Vice President and Principal Analyst, Elizabeth Herrell. Cloud customer support addresses the new demands for cross channel services, social and mobile support. This market overview discusses the major benefits of cloud services for customer support in addition to factors required for making informed decisions regarding utilization of cloud services for next generation customer support.

This report reveals:

- Major shifts in customer expectations that drive a new support model;
- How cloud services support innovation to improve customers’ experiences;
- Importantly, this report helps brands determine if a cloud solution makes good business sense for their organization. It also highlights key vendors in this space and the type of services they provide.

While cloud solutions have been available for several years, many brands have major concerns regarding using the cloud to support their complex customer support ecosystem. Deciding on a cloud solution for customer support is not just about cost savings but about driving innovation and flexibility into current operations to support emerging support requirements for traditional, social and mobile customers. This report looks closely at the operational, technical and customer support benefits of a cloud customer support solution and provides guidance in developing a business case for the cloud.

The rapid change in how customers expect to interact with customer support requires that traditional customer support organizations move rapidly to keep up with the many emerging applications that are now considered essential for customer support. This report provides best practices and a checklist for vendor selection.

This report fits into Constellation’s business-focused research themes: Next Generation Customer Experience and Technology Optimization & Innovation

About Elizabeth Herrell
Elizabeth Herrell is Vice President and Principal Analyst covering customer experience, customer service and unified communications. Elizabeth’s current research focuses on identifying key trends and innovative technologies for customer support.

About Constellation Research
Constellation Research (ConstellationR.com) is a research and advisory firm focused on disruptive and emerging technologies. This renowned group of experienced analysts, led by R "Ray" Wang, focuses on business-themed research including Digital Marketing Transformation; Future of Work; Next Generation Customer Experience; Data to Decisions; Matrix Commerce; Technology Optimization and Innovation; and Consumerization of IT and the New C-Suite.

Constellation's collection of prestigious analysts bring real world experience, independence, and objectivity to client solutions that span cross-role, cross-functional, and cross-industry points of view. Clients join Constellation Research for a fresh and business focused perspective.

Unlike the legacy analyst firms, Constellation Research is disrupting how research is accessed, what topics are covered, and how clients can partner with a research firm to achieve success. Over 100 clients have joined from an ecosystem of buyers, partners, solution providers, c-suite, board of directors and vendor clients.

Constellation Research, Constellation SuperNova Awards, Constellation Orbit, Connected Enterprise, Constellation Cosmos, and the Constellation Research logo are trademarks of Constellation Research, Org. All other products and services listed herein are trademarks of their respective companies.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Software Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Constellation Research, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
Software Warnings - IMPORTANT:
Always be aware/cautious about what you download on your computer/mobile! PURCHASE SOFTWARE related keywords / Banner Ads. Click HERE for details!
.

 
  Your Banner Ad showing on ALL
Software articles,
CATCH Visitors via Your Competitors Announcements!


Constellation Research Publishes Cloud Customer Service Market Overview

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
|
Contact: Courtney Sato - ConstellationR.com 
650-918-6619 courtney[.]constellationr.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Constellation Research, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Software via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Constellation Research, Inc. / Company Profile


Read Software Most Recent Related Press Releases:

Korean Retailer Homeplus Optimizes Store Planning with JDA Category Management
IBM and Pfizer to Accelerate Immuno-oncology Research with Watson for Drug Discovery
The VELUX Group to Drive Smart Product Innovation with Implementation of PTC Windchill Across the Enterprise
KPIT Takes A Strategic Stake in A Germany Headquartered Automotive Engineering Services Company
Pegasystems Named Silver Winner for Best New Product of the Year in Best in Biz Awards 2016
Kentico Releases its Most Enterprise-Ready Solution Yet
OneLogin Delivers First-Ever Multi-Environment AWS User Resource Provisioning
Mahindra and IBM to Develop Blockchain Solution for Supply Chain Finance
Toyota Motor Corporation Approves Mentor Graphics Volcano™ VSTAR AUTOSAR Stack for Deployment in Toyota Vehicles
Wiley Launches New Spectra Lab Applications to Help Scientists Manage Analytical Data

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  Triggr & Bloom

Visit  NAKIVO, Inc.

Visit  La Bella Bakery Artisan Bakery Arizona







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today