Latitude Software, an Interactive Intelligence Group Inc. company, has released Liquid Latitude™, a Web-based version of its debt collection software.
Featuring a Web-based collector desktop, Liquid Latitude™ is designed to reduce costs, optimize agent resources, and improve business continuity.
“Liquid Latitude™ helps our clients reduce costs by minimizing IT installation efforts and requirements,” said said Interactive Intelligence Senior Vice President of Corporate Development, Bill Gildea. “As a Web-based desktop application, Liquid Latitude™ also enables our clients to make use of remote and work-at-home agents to optimize staffing efficiencies and assure uninterrupted service in the event of a disaster or outage.”
Liquid Latitude™ offers the following key features and benefits:
Web-based agent desktop application -- eliminates the need to physically install software on each PC for reduced costs associated with simplified IT management.
Sophisticated, configurable rules-based strategy engine uses automated business workflow logic to optimize resources and improve debt recovery rates.
Anytime/Anywhere access via a browser-agnostic application -- enables clients to use remote and work-at-home agents for increased staffing flexibility and efficiencies, and improved business continuity.
Security layer between the collector’s desktop and client database -- ensures compliance with policy and permission controls.
Multi-tier architecture -- provides scalability and redundancy.
Liquid Latitude™, which is ideal for first-party creditors with distributed offices, is offered as a Web-based option to Latitude Software’s thick-client collector desktop application. Support for third-party agencies will follow in subsequent releases of Liquid Latitude™.
Liquid Latitude™ is part of the Latitude Center™ software suite, which offers comprehensive debt collection and recovery capabilities for managing all pre- and post-charge-off accounts and workflow processes.
Both Liquid Latitude™ and Latitude Center™ offer integration to Interactive’s predictive dialer software, which includes a Latitude desktop client with screen-pop capabilities for even greater dialing efficiencies and faster processing.
About Latitude Software
Latitude Software, an Interactive Intelligence Group Inc. (Nasdaq: ININ) company, provides debt collection software and services. Latitude offers easy-to-use cloud-based and on-premises solutions with comprehensive functionality for faster, more effective debt collection and portfolio recovery. The Latitude software suite is built using the latest Microsoft .NET development tools and Microsoft SQL server database technologies. Latitude was founded in 1997 and serves more than 200 customers nationwide. Latitude is headquartered in Jacksonville, Fla. and can be reached at 866.396.2599, latitudesales[.]inin.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (inin.com) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company’s solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2012 Cloud Computing Excellence Award. It has received Frost & Sullivan’s Company of the Year Award, Contact Center Systems, North America, for the last two consecutive years. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or info[.]inin.com.
Product Information Contact:
Mr. Shaheen Haque, Turkey & Middle East Territory Manager
Interactive Intelligence Middle East Dubai, UAE
P: +971(4) 4347217 - Mobile: +971 (50) 4573186