Noble Systems Corporation, a global leader in unified contact center technology solutions, has received the Frost & Sullivan 2013 Market Share Leadership Award for the North American Outbound Dialing Systems market. Key performance drivers for Noble Systems’ growth are its flexible deployment options, compelling feature set, and strength of offering.
The Frost & Sullivan North American Outbound Dialing 2013 Market Share Leadership Award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry. The Award recognizes the company's leadership position within the industry in terms of revenues or units, as specified. Noble Systems’ client base has grown to more than twenty percent of the outbound dialer systems market, overtaking the previous market share leader by several percentage points. Of note are Noble's cloud offerings, compliance solution, mobile management options, and integration with third-party applications from Salesforce.com and CRS Titanium.
“That Noble Systems can continue to lead in the Outbound Dialing Systems market despite a tough economy and changing government regulations is a testament to its broad feature set and go-to-market strategy,” said Nancy Jamison, Principal Analyst in Customer Contact at Frost & Sullivan. “Noble Systems continues to innovate and bring solutions to market that enable its customers to provide increasingly more sophisticated and relevant levels of outbound contact.”
James K Noble, Jr, President & CEO of Noble Systems, states,“Noble Systems’ primary goal is to deliver solutions that meet the broad spectrum of contact center technology needs for organizations of all sizes, beginning with superior outbound dialing technologies and extending to a complete, unified customer communications platform. We are delighted that this commitment has driven us to the forefront of the market, and that we have been able to accomplish this despite the fact that the market for outbound dialing systems has been challenged for several years by regulations and changing strategies. We believe that our solutions are the best in the industry, and being recognized by an esteemed organization in Frost & Sullivan is an honor.”
About Frost & Sullivan
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About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.