ConnectWise, developer of the leading service management software designed exclusively for IT service providers, VARS, ISVs and MSPs, today announced that it has been named a gold winner in the 2013 Readers' Choice Awards for Best PSA Vendor, presented by Channelpro-SMB. ConnectWise was the only company to receive the gold award in this category.
"We're honored to be named the Best PSA Vendor by Channelpro-SMB for the second year in a row," said Jeannine Edwards, Director, ConnectWise, LabTech & Quosal Communities. "This award is determined entirely by Channelpro readers and actual Professional Services Automation users, which makes this accomplishment especially exciting for us."
A PSA vendor committed to innovation, ConnectWise is constantly bolstering its platform with frequent software upgrades, new, integrated services and strategic industry partnerships. The company recently released the latest version of its software, Version 2013.1, which offers enhanced design and usability and a number of new time-saving features. Additionally, earlier this year, ConnectWise introduced the Modern Office Suite, a powerful suite that sets the stage for unparalleled industry-changing innovations enabled by the convergence and integration of the ConnectWise platform with LabTech Software (Remote Monitoring & Management) and Quosal (Quote & Proposal Automation).
ConnectWise is fiercely committed to reinvesting in its partners and demonstrates this through various conduits. The company boasts world-class support and holds frequent user groups and community forums for its partners, including its annual IT Nation, the largest event in the IT Solution Provider industry. Additionally, earlier this summer, ConnectWise demonstrated its commitment to its rapidly growing partner base by significantly expanding its corporate headquarters. The move has allowed ConnectWise’s consulting, support, customer service and account management teams to deliver a number of new initiatives aligned strategically around the delivery of a world-class partner experience.
"We understand that our partners are free to choose other PSA vendors, so we continuously invest back into our partner base, seek their feedback whenever possible, and ensure that we are delivering the world class support they've come to expect," added Edwards. "We are constantly innovating and enhancing our platform to ensure that ConnectWise remains the most comprehensive, best-in-class PSA platform out there."
ChannelPro-SMB readers voted for Readers’ Choice Awards nominees between January 29 and March 1, 2013. Best PSA Vendor was among 57 categories honored by readers.
To learn more about this year’s ChannelPro-SMB Readers’ Choice Awards, please visit channelprosmb.com/.
Designed exclusively for the IT Channel, ConnectWise (ConnectWise.com) is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 70,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. For the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation.