PRZOOM - /newswire/ -
Atlanta, GA, United States, 2013/07/23 - Aptean announced the release of SupportSoft eService Suite 8.0, an integrated assisted, self-service, and proactive support solution that benefits large IT helpdesks, telecommunication providers and high tech external support organizations - APTEAN.com. NASDAQ: TRMB
Aptean, a global leader in enterprise application software (EAS) and services for companies of all sizes, recently announced the release of SupportSoft eService Suite 8.0, an integrated assisted, self-service, and proactive support solution that benefits large IT helpdesks, telecommunication providers and high tech external support organizations.
SupportSoft eService Suite 8.0 (SSeS 8.0) includes compatibility for multiple devices and browsers and an enhanced user interface for improved performance and increased productivity for its users. All browsers are supported in the new and improved RemoteAssist user interface, including Windows 8. Smart device supports allow end users to chat with analyst to resolve their issues using their Android and iOS devices.
SSeS 8.0 also introduces a new solution called Account Manager. Account Manager enables employees to reset their account passwords or unlock their accounts even when their machines are locked without calling the helpdesk or IT support. Account Manager also ensures that user accounts do not get locked by sending email reminders about account expiry reminding them to change their passwords before it’s too late.
“As costs for support get higher and higher each year, SSeS 8.0 can see a reduction in call volume by upwards of 25%.” said SupportSoft Product Manager, Michael E. Seeds.
SupportSoft eService Suite 8.0 is available today for all customers looking to improve performance and increase productivity. Aptean offers a full line of customer support and services to ensure a smooth software transition.
With a comprehensive set of solutions spanning self-service, customer management, chat, communities and proactive, just-in-time marketing and support all fueled by a patented, best-of-breed knowledge management platform and backed by advanced analytics, SupportSoft tools (aptean.com/SupportSoft) are the choice for integrated, multi-channel customer service and support. SupportSoft helps the Global 2000 control costs while providing a superior customer experience.
Aptean (aptean.com), a global leader in enterprise application software (EAS), gives businesses of all sizes a competitive edge. We empower people and businesses with end-to-end, industry-specific solutions to address complex business challenges more effectively. Our software applications and professional business services enable more than 9,000 customers, in more than 100 countries, to more successfully manage their business. Software built specifically for our target markets, aligned with deep knowledge across vertical industries, allow businesses to satisfy their customers; operate most efficiently; and stay at the forefront of their industry.