ConnectWise, developer of the leading service management software designed exclusively for IT service providers, VARS, ISVs and MSPs, today announced that DeskDirector, an app that gives customers instant access to chat, tickets, quotes, invoices, training and other services, is now integrated with ConnectWise Cloud as well as on premise installations of ConnectWise. DeskDirector's comprehensive set of capabilities is offered through a customizable desktop application that requires no username or password, enabling customers to easily login to a user-friendly portal that showcases the partner's own brand.
"A customer service experience is only as good as the last interaction, so we want every engagement to be easy and enjoyable," said Phill Claxton, co-founder of DeskDirector. "ConnectWise partners have raved about the branded concierge experience we provide their clients and the mojo we give to their engineers and service agents. We are excited to finally extend the integration to all the partners asking for access via the ConnectWise cloud."
With the DeskDirector integration, ConnectWise partners have a simplified process to provide their customers with access to chat, support, invoices, opportunities (with Quosal Order Porter Integration), training and remote control (with LabTech integration), all from a familiar desktop application that requires no login credentials. The integration is yet another way ConnectWise enables a seamless, simple experience that helps partners establish and sustain customer loyalty.
"DeskDirector provides a customer portal experience that is valued by many ConnectWise partners and their clients,” said Jeannine Edwards, Director, ConnectWise Community. "Now that many partners are moving to the cloud, we’re pleased to have the same integration that is provided to partners with ConnectWise on premise."
DeskDirector for ConnectWise enables:
• Secure and automatic customer login using Active Directory
• Easy logging and reviewing of ConnectWise tickets
• Integrated Chat capability directly from a ticket
• Easy approval of work before it’s performed
• Training for client’s staff
• Effortless viewing of quotes and invoices
• Customized branding of the desktop application
• Easy setup in less than 2 hours
• Perfect for Co-Managed IT clients.
Designed exclusively for the IT Channel, ConnectWise (connectwise.com) is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 70,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. For the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation.