Leading b2b telemarketing servicer achieves data security with Noble’s contact compliance
Noble Systems Corporation, a global leader in unified contact center technology solutions, announces that Quality Contact Solutions (QCS), a Noble Systems Cloud client and partner, has achieved its Level 1 PCI DSS Compliance certification. QCS utilizes contact center technology tools from Noble Systems to meet the strict consumer data confidentiality regulation.
The PCI Data Security Standard (PCI DSS) is the most rigorous industry-recognized payment-card security standard available globally. The PCI DSS Security Standard is designed to minimize the exposure of sensitive data to risk of fraud or compromise. Although the PCI standard is more commonly associated with merchant activities, call centers that capture sensitive data must also follow stringent security protocols before their operations can be deemed safe for capturing consumer information.
Noble Systems provided QCS with a cloud-based ‘PCI-Ready’ customer contact management and telephony solution. One of the key Noble compliance technologies used by QCS is out of band signaling to mask the touch tones as customers enters their credit card numbers into the automated IVR payment system, hiding the tones from agents. Noble’s compliance tools for its premise and cloud-based solutions also include list management features, access security controls, data encryption, and PCI Compliant and SSAE 16 Type-1 Certified data centers. Integrating the Noble software and functionality into its overall business practices and compliance processes enables QCS to conduct its communications in accordance with the PCI standards.
“We’re excited to add PCI DSS compliance to our call center operations portfolio,” said Angela Garfinkel, QCS President. “The contact center platform from Noble Systems gives us the technology tools that are crucial to achieving the certification. Clients can count on our team to capture credit card information in a secure and efficient manner in both our internal at-home call center and with our subcontracted call centers.”
“Noble Systems recognizes the importance of the regulatory compliance in the contact center industry,” says Chris Hodges, Senior Vice President of Sales & Marketing at Noble Systems. “Companies that have the tools in place to meet the requirements have a great competitive advantage. Therefore, we are committed to providing Compliance-Ready solutions that support both our premise and cloud clients with the right set of tools to meet the challenges of the regulatory environment.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.
About Quality Contact Solutions (QCS)
Quality Contact Solutions (qualitycontactsolutions.com) provides business to business Telemarketing and Call Center Solutions. QCS helps companies get more contacts and increase the quality of their contacts, offering the solutions to make the most of your b to b contact center dollars by providing telemanagement, consulting, regulatory guidance and technology solutions. QCS helps clients with inbound, outbound, text and email programs with a focus on increasing sales, increasing customer satisfaction and decreasing cost per contact.