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Agency / Source: SYSPRO / 3 Business Technology Group Plc

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SYSPRO's Customer Service, ERP Advantages, Cited by Vanns Spices - SYSPRO ERP helps food company to grow/compete successfully, improve profits 39% - /
SYSPRO's Customer Service, ERP Advantages, Cited by Vanns Spices


PRZOOM - /newswire/ - Boston, MA, United States, 2013/06/26 - SYSPRO ERP helps food company to grow/compete successfully, improve profits 39% - /

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SYSPRO, a provider of best-of-breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, announced today that Vanns Spices president Mick Whitlock will be attesting to SYSPRO's exemplary customer service at the JRocket Marketing Grape Escape® 2013 analyst event in Boston this week. Whitlock is addressing 25 of the world's leading technology industry analysts citing examples of how the combination of SYSPRO ERP's product and service combination has helped the food industry company to compete successfully against much larger spice trading companies.

Vanns Spices has 800+ customers throughout the U.S. and Canada, including major restaurants and grocery chains throughout premium markets like New York, Washington D.C. and San Francisco. The company sells both direct and indirectly, and creates custom formulas for some of North America's most renowned TV chefs. Vanns purchased the SYPSRO ERP solution in 2009 and says the partnership with SYSPRO has helped the smaller company thrive in spite of daunting economics and mega-sized global competitors. Specifically, the company reports adding a major U.S. national grocery chain customer in 2012, and last year its revenue grew 15 percent and gross profits improved 39 percent. Vanns also achieved an excellent Safe Food quality (SQF) rating last year, supported by tracing capabilities of the SYSPRO ERP solution.

"Sourcing, ingredient source traceability, inventory controls these are all necessary to operate within the food industry, and likely many ERP solutions can provide these adequately, particularly for large-sized manufacturers," Whitlock explains. "The difference with SYSPRO ERP is that it can not only match and exceed many of the large ERP solutions, but it also offers two additional advantages: strong knowledge of the needs of small and mid-sized manufacturers and distributors like Vanns; and SYSPRO customer service is the best in the industry."

Whitlock says that SYSPRO's strong commitment and additional knowledge of food industry requirements, one of five top micro-vertical industry focuses for SYSPRO, helped Vanns Spices to:

• Re-invent its business model;
• Extend the company's geographic and channel reach;
• Significantly increase revenue and profits; and
• Optimize its manufacturing processes, end to end.

"We really became enlightened as to the shortcomings of our prior system when we moved to SYPSRO ERP," Whitlock said. "SYSPRO gave us a clear picture of how our company could perform, have been in it with us personally every step of the way, and since then there has been little to slow us down."

About Vanns Spices
Vanns Spices Ltd ( was founded in Baltimore in 1981 to provide high quality seasoning blends and spices for the professional chef and cooking enthusiast. Guided by our commitment to great taste, health and sustainability, Vanns continues to scour the world in search of unusual spices, to develop new products, and to offer our customers the very best culinary experience.

Vanns is family-owned with a staff dedicated to offering a diverse range of great tasting products and providing the best possible service to our customers. The company has achieved SQF2000-Level 2 certification with a rating of "Excellent". The Safe Quality Food (SQF) program is recognized by the Global Food Safety Initiative (GFSI), as well as retailers and foodservice providers around the world, as being one of the most rigorous and credible food safety management systems in the marketplace today.

SYSPRO ( is one of the longest standing and largest independent, international providers of ERP systems for mid-market manufacturers and distributors worldwide. SYSPRO has for more than 30 years delivered on its promise to provide thousands of its customers globally with the tools required to effectively operate and compete. Backed by a truly dedicated and professional team of employees and partners around the world, the company's ability to innovate and develop technologies based on the needs of customers is one of the reasons why SYSPRO enjoys one of the highest retention rates in the industry.

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SYSPRO's Customer Service, ERP Advantages, Cited by Vanns Spices

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