Wilmac, a family-run call recording solutions company in business since 1957, has acquired Advanced Telecommunications, Inc., (ATI) of Bensalem, Pennsylvania, to support the expansion of their sales and field services into the Philadelphia market. Wilmac also serves Upstate New York and markets in Boston, New York City, and Toronto, Ontario, Canada.
Wilmac has acquired certain assets, and all contracts and customers of ATI. ATI’s Sales and Service departments will join Wilmac’s existing team in the Philadelphia area.
Wilmac specializes in the delivery, professional on-site technical implementation and training to successfully deploy call recording hardware and software suites tailored to the unique needs of each customer. Exceptional service and support a commitment of both Wilmac and ATI includes emergency response, remote access trouble-shooting and on-site repair coordinated through Wilmac’s Service Operations Center at their Rochester headquarters.
“As a company, our main focus is to continue to maintain and grow our customer base by providing best of breed products and support,” says VP of Marketing Bill McDonnell. “Wilmac has been building a customer base in the Philadelphia area since 2011, and ATI had the infrastructure and reliable team in place to serve the market. Our ability to market the best call recording solutions, and then provide high quality customer support, are our strengths. Acquiring ATI enables us to expand in the market and enhance support for both our Philadelphia customers and all of ATI’s customers.”
Wilmac (wilmacco.com) started business in 1957 as a dictation equipment supplier in Rochester, NY. The company is now a leading provider of workforce optimization, quality assurance, and compliance recording solutions, including Call Recording, Quality Monitoring, Speech Analytics, and Workforce Management for improved quality, productivity and profitability in customer service centers, financial services and compliance, and security and public safety. The company has over 500 active installations throughout North America for industry leaders such as NICE, Oaisys, Redbox, and Teleopti, as well as for 911 Centers in Western New York and Canada. Since 1999, Wilmac has added offices in Toronto, ON, New York City, Boston, MA, and now Philadelphia, PA.
Wilmac Company Headquarters
73 State Street - Rochester, NY 14614
P: 1-800-836-1160 / F: 585-454-3592
Wilmac Philadelphia Office
3466 Progress Drive - Bensalem, PA 19020
P: 1-800-203-5167 / F: 215-245-8768