ScienceLogic, a leading provider of IT operations and cloud management software, today announced PagerDuty, the SaaS-based provider of IT alerting and incident management software, has joined the ScienceLogic Partner Ecosystem. The new partnership and intelligent product integration offers robust notification capabilities for the broad spectrum of IT management available through the ScienceLogic platform.
The new integration provides seamless incident sync along with unique, in-depth reporting features giving users insight into key metrics out-of-the-box that they otherwise wouldn’t have. Examples of these metrics include incident resolution for trending and monitoring availability for SLA support.
ScienceLogic Smart IT management software (sciencelogic.com) is geared toward service providers and enterprises with distributed operations that require integrated monitoring and management often with heterogeneous technologies. Whether systems are on-premise or in a public, private, or hybrid cloud, ScienceLogic provides comprehensive management and monitoring available anywhere.
PagerDuty’s SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible. For example, if the power supply on a core router goes down, almost everyone in the organization is affected. With monitoring and alerting from ScienceLogic and PagerDuty, the workflow process immediately notifies the individual that is responsible for fixing that specific problem. If the issue is not acknowledged, the next person in the chain of command is automatically notified. Alerts can be sent via text message, phone call with pre-recorded message, iOS and Android native push alerts, and email with an embedded URL to take users directly to the incident.
“This new partnership exemplifies what ScienceLogic focuses on each day, making IT smarter by displaying actionable and contextual data across the entire technology stack,” said David Link, co-founder and CEO at ScienceLogic. “We want to make it simple for our customers to receive all the benefits of PagerDuty’s comprehensive alerting options as we continue to focus on working with a broad set of ecosystem partners to seamlessly extend the value that our customers benefit from.”
"We're excited to give PagerDuty customers better visibility into network performance," said Alex Solomon, co-founder and CEO at PagerDuty. "This is one of our deepest integrations yet, featuring robust reporting and synchronized incident status across systems. By adding ScienceLogic's proven experience with enterprises and service providers, our vision to be the 911 dispatch for your entire IT stack gets a little more complete."
“PagerDuty is providing The Signature Group’s (TSG) Network Operation Center (NOC) options and flexibility to change desired communication streams on demand when necessary. Previous communication methods were susceptible to disruptions and outages; integrating PagerDuty with ScienceLogic’s Smart IT platform has allowed us to rapidly change and control the communication methods depending on the circumstances, providing the flexibility and superior service delivery,” said Chris Given, Director of Support Services.