Noble Systems Corporation, a global leader in unified contact center technology solutions, hosted its 12th annual Select Noble Users Group (SNUG) Conference late last month in Orlando, Florida. The theme of this year’s event “Dynamic Solutions, Endless Possibilities” framed the conference’s focus on showing attendees how the company’s unified platform and technology solutions enable users to manage every aspect of their customer communications programs.
Attendees from across the country, as well as from Canada, Latin America, and around the world, representing numerous industries including financial services, health care, consumer products, hospitality and many more, came together to explore best practices, learn about new products and features, explore best practices, and share ideas to improve performance and reduce costs.
“The SNUG event has grown over the past decade to become a high-caliber conference, and we strive each year to deliver a dynamic event,” said James K. Noble, President and CEO of Noble Systems. “We are excited to see clients returning each year, as well as to welcome new clients. The SNUG conferences give us the opportunity to engage directly with our users, showing them the strength of the Noble solution, and allow us to gain a better understanding of what they need from Noble as a strategic partner.”
The 2013 event showed a 25% growth over the previous year, continuing a trend which was also seen in the global conferences earlier in the year. Key products highlighted at SNUG 2013 included the introduction of the Noble® IQ family of products, featuring data analytics solutions for campaign strategy management and business analytics tools, as well as advances in Noble’s Cloud-based platforms, which differentiate themselves in the market by being designed specifically for the full-featured needs of enterprise organizations.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.