PRZOOM - /newswire/ -
Atlanta, GA, United States, 2013/05/15 - Noble Systems Corporation, a global leader in unified contact center technology solutions, announces the Noble® Web Interfacing Service (Noble WISE) to add flexibility to multichannel customer contact programs - NobleSystems.com.
• Noble Systems Adds Flexibility to Customer Contact Programs with Web Services;
• Unified contact center solutions enhances “Speed to Lead” with SOAP based data exchange.
Using web services, Noble enables data exchange between applications to improve the customer experience and allow faster response times to customer contacts and to improve “Speed to Lead” for web centric sales organizations.
Noble’s web services allow users to share information with third-party applications via SOAP based exchange. Noble Web Interfacing Services support the ability to make a request for information from an external system and to receive data for customer records. For example, Noble can receive data from an inquiry on a web page and automatically enter a new calling record into an active list so it is called immediately. All associated customer information will be available to the agent during the call and all gathered information can then be sent back to any client database. Noble WISE also allows the system to export data, to receive a request for information and send data from Noble to the third-party system such as a client CRM or online order entry system.
“In today’s on-demand world, consumers set expectations for a quick response when making an inquiry or requesting services. Often, the first responder gets the consumer’s business. The addition of Web Services to the Noble® Enterprise Solution gives our clients increased options for their customer contact services, and allows them to respond quickly to new leads or customer requests, with automated real-time call list updates that remove the need for manual maintenance,” says Chris Hodges, Senior VP Sales and Marketing.
Noble Web Services, which are available for Noble’s premise and Noble Cloud configurations, can also be utilized with SSL communication and can be configured with an authentication key to enhance security.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.