PRZOOM - /newswire/ -
Toronto, Ontario, Canada, 2013/05/07 - Contact Center Technology Leader Presents Altitude uCI New Release in Seattle, from May 13-15, Booth 645 - Altitude.com.
In a very competitive market, to be able to effectively unify customer interactions across all communication channels, and continuously tune operations to respond to change, are key issues for contact centers. Altitude Software spotlights these issues at ICMI’s ACCE 2013 Conference and Expo - the annual global gathering for the contact center community.
At this year’s ACCE event (Booth 645, May 13-15th), Altitude Software launches the new release of the award-winning Altitude uCI customer interaction management suite. Altitude uCI 8 helps contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations. It brings to market significant innovations to support next generation customer service, intelligent campaigns, advanced management tools and social media engagement.
ACCE 2013 is widely viewed as the premier global gathering event for the contact center community, attracting delegates from as far away as Australia, China, and India. This year’s event−which will host industry professionals, presenters, media channels and analysts, in addition to service providers− is expected to have over 1,200 in attendance. In 2013 ACCE will celebrate its 10th anniversary.
Altitude uCI 8 is the latest release of the proven contact center solution software with a twenty year track record of outstanding results, now in use in 1100 contact centers worldwide. It includes hundreds of new features focused on increasing contact center's ability to perform profitably.
Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to info[.]altitude.com.