Altitude Software, a leader in unified customer interaction solutions, and PLDT ALPHA Enterprise, the ICT company of the leading Philippine telecommunications provider, today announced a partnership to bring innovative contact center solutions to top companies in the Philippines.
Altitude Software and PLDT ALPHA Enterprise bring to market high value-added managed services and hosted contact center solutions that reduce costs and optimize resources. Free from complex IT and communications management tasks, companies can focus on business development and customer service and become more productive and competitive.
New competitive advantages for companies seeking to develop business and customer relationships
“Our partnership with Altitude Software highlights PLDT ALPHA commitment to put Relationships First” stated Mr. Victor Tria; Vice President and Head of Corporate Business Solutions, PLDT. “We are in the market with top communications and customer interaction solutions that together with great service and contact center expertise, give companies new competitive advantages in developing their business and customer relationships”.
The PLDT ALPHA Contact Center Solutions service provides a managed contact center platform, managed telecom facilities and other services. It is a converged voice and data solution that has feature-rich functionalities, a high-availability and high-capacity platform, and a dedicated, secured and fully-redundant infrastructure.
Companies win more flexibility to respond to changing business needs
"PLDT ALPHA is the ICT partner of choice of top-tier companies in the Philippines” says Gastão Taveira, CEO at Altitude Software. “Our partnership is already helping key companies provide excellent customer service and grow their business. And they can do this while retaining the flexibility to respond to changing business needs and manage variations on demand on their customer interaction channels”.
Altitude uCI is a flexible and fully integrated contact center software suite optimized for hosted service delivery models, with a great track record on the global contact center market. It provides companies with a new generation of powerful, feature-rich solutions directed at sales, telemarketing, customer service, debt recovery and other business needs. From IVR to intelligent routing, from dialers to agent desktops, from workflow to knowledge base integration, Altitude Software has modular solutions to deploy selectively and address specific business needs, while enforcing security and providing reliability.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to info[.]altitude.com.
Philippine Long Distance Telephone Company (PLDT.com.ph) is the leading telecommunications provider in the Philippines. Through its three principal business groups - fixed line, wireless, and information and communication technology - PLDT offers the largest and most diversified range of telecommunications services across the Philippines’ most extensive fiber optic backbone and fixed line, cellular and satellite networks.PLDT is listed on the Philippine Stock Exchange (PSE: TEL) and its American Depositary Shares are listed on the New York Stock Exchange (NYSE:PHI). PLDT has one of the largest market capitalizations among Philippine-listed companies.
Van Tenorio-Davidon, Corporate Marketing Communications
ATL PLDT Corporate Business
T: +632 5530754 - E: vtdavidon[.]pldt.com.ph