Free press releases distribution network?

Agency / Source: Altitude Software

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Research Shows Technology to be the Biggest Challenge Facing Contact Centers in 2013 - Altitude Software Releases Report on Market Trends and Challenges Shaping Tomorrow’s Contact Center - Altitude.com
Research Shows Technology to be the Biggest Challenge Facing Contact Centers in 2013

 

PRZOOM - /newswire/ - Lisbon, Portugal, 2013/04/24 - Altitude Software Releases Report on Market Trends and Challenges Shaping Tomorrow’s Contact Center - Altitude.com.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

From infrastructure change to consolidation and integration of existing systems, contact centers identify having an efficient technological platform as their biggest challenge in the near future. This is one of the main findings of a report commissioned by Altitude Software, a leader in unified customer interaction solutions; to identify trends shaping tomorrow’s contact centers.

The second biggest challenge for contact centers is process optimization and performance increase, followed by human resources issues and new communication channels integration. Quality of service and profitability feature as challenges for just 15% and 9% of contact centers surveyed.

Social media accounts for 2% of interactions and cloud solutions are in use in 15% of contact centers.

The report key findings include the fact that the unified management of communication channels (such as voice, email, chat, social media) is a reality for just 47% of participants. Social media accounts for only 2% of interactions in the contact center and cloud solutions are in use in only 15% of contact centers surveyed.

“This report aims to contribute to a better knowledge of the contact center market in Europe” stated Miguel Lopes, Executive Vice President at Altitude Software. “This evolving reality requires more research, more data and better analysis to further our understanding of its issues, its potential and its future”.

The report was developed by STRATECO, an independent consulting firm, and is based on telephone interviews with decision-makers in more than 100 contact centers all over Germany. It provides a picture and an analysis of current trends and developments concerning technology, communication channels and business processes in the largest contact center market in the Eurozone.

Market survey enables analysis of current trends and developments
“Our offices in seven European countries, together with a strong partner network that touches practically every European market, enable our unique, strong, consistent, approach to the contact center industry in the continent” states Miguel Lopes. “And, as the only European vendor of independent technology solutions in the Gartner Magic Quadrant for Contact Center Infrastructure since 2000, we remain innovative and focused on contact center business needs in Europe and elsewhere”.

Go to altitude.com to download the free Report - "Shaping Tomorrow’s Contact Center: Research on Market Trends & Challenges" and get an insight on the main trends affecting the contact center industry in the near future.

About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Altitude Software

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Research Shows Technology to be the Biggest Challenge Facing Contact Centers in 2013

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Altitude Software |
Contact: Carlos Taveira - Altitude.com 
877-474-4499 carlos.taveira[.]altitude.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Altitude Software securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Altitude Software / Company Profile


Read Customer Service/Call Center Most Recent Related Press Releases:

Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre
Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  Triggr & Bloom

Visit  JobsWare.com







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today