MetraTech Corp., the leading provider of agreements-based billing™, commerce and compensation solutions, today announced new features for Metanga, its SaaS commerce solution. The enhancements support user-friendly and flexible billing experiences, eliminating the reliance on a one-size-fits-all subscription model and reducing the need for manual agreement changes, proration calculations and billing statement changes. The features include the addition of optional product choices, amendments and continuous billing, letting organizations cater to diverse customer needs and more efficiently manage their revenue.
Today, service and product providers offer competitive pricing solutions by grouping related products into bundles. When companies create bundles, there is often a required minimum service or product in the agreement terms. For example, cable providers often offer TV, Internet and voice services as one package, but consumers understand that purchasing more than one service will result in a cost savings. Often there are additional related products that can be added to a bundle but are not required for purchase, such as premier movie channels, sports channels or DVR service. These are often sold as options with the required service. With Metanga’s flexible, transparent new product features, companies can easily add new services, make adjustments to existing packages or renegotiate service bundles, ensuring billing accuracy for every customer.
PT Infinys System is a hosting cloud provider with product offerings that support a variable capacity model that meets its customers’ internal demand fluctuations with cloud billing. Its infrastructure can rapidly provision services needed by customers. Throughout a billing period, requests from customers to purchase additional services occur frequently. “With Metanga’s amendments functionality supported by continuous billing, our billing team now efficiently responds to service changes,” said Dondy Bappedyanto, general manager of PT Infinys System. “Customers are invoiced accurately and immediately, relieving our billing team of time-consuming manual calculations.”
New capabilities for Metanga include:
• Optional products: As companies offer more a la carte products or services with their bundling or packages, billing and management functionality must accommodate consumers’ pick-and-choose shopping habits. This feature ensures customers are billed accurately for their customized packages, increasing their satisfaction and their potential lifetime value.
• Amendments: Enables a service provider to start and stop billing for optional products throughout the lifecycle of the subscription. With Metanga, every aspect of the subscription, including start date, end date, quantity and pricing, is modifiable without restrictions, and changes are automatic and accurate.
• Continuous billing: As customers renegotiate agreements and make services and use changes, this feature eliminates the need for time-consuming manual calculations and adjustments. Metanga generates a single invoice or multiple invoices reflecting all credits and charges, depending on the billing team’s preference.
Mike West, vice president of Saugatuck Technology said,“When you are selecting a billing system, flexibility is one key characteristic to look for. You want to choose a provider that can enable your specific monetization approach both today and in the future."
Since its release in June 2011, Metanga a leading service billing software, has provided management of customer enrollment, product catalogs, recurring billing, promotions, invoicing, customer self-care and payment capture for customers in the cloud, financial, communications and media, transportation and utility verticals.
“One-size-fits-all products and services are outdated, as are one-size-fits-all subscription-based billing models,” said Scott Swartz, CEO of MetraTech. “To help enterprises respond to consumers’ desire for customization and personalization, Metanga’s new features create an adaptable, easy-to-use and accurate billing solution that provides access to a la carte services or products outside of stagnant, boxed packages.”