To expand its medical information services and offerings, MedicAlert Foundation, a global nonprofit organization, has adopted the Oracle E-Business Suite 12.1, Oracle Business Intelligence Applications, Oracle Master Data Management and Oracle Customer Relationship Management.
MedicAlert Foundation provides emergency medical information and identification services about its members to emergency medical and law enforcement personnel through its innovative, reliable MedicAlert ID solution.
To meet member demand for new ways to leverage critical information and services, MedicAlert needed to replace its rigid legacy system with a modern business platform that could optimize the management of financial and customer information.
After a competitive search of vendors, MedicAlert determined only Oracle could deliver the functional and technical requirements to seamlessly integrate its internal Emergency Medical Information Record (EMIR) system and customer-facing operations into a single, secure platform. MedicAlert selected Oracle applications to replace several disparate business systems including a legacy Microsoft Great Plains for Financials and a homegrown system for call center and manufacturing operations.
Working with Oracle PartnerNetwork (OPN) Platinum-level member DAZ Systems, and leveraging Oracle Business Accelerators, MedicAlert implemented the Oracle E-Business Suite 12.1 including Financials, Oracle Order Management, Oracle Discrete Manufacturing, Oracle Purchasing, and Oracle CRM, in less than seven months, five months faster than anticipated.
Oracle Business Accelerators are powerful, cloud-based rapid implementation tools that dramatically reduce the time and effort required for project scoping, solution design, configuration, and testing. Oracle Business Accelerators incorporate leading industry practices and are available through Oracle's approved partner channel and Oracle Consulting groups.
With its new technology platform and the assistance of eVerge Group, a Platinum-level member of Oracle PartnerNetwork, MedicAlert has been able to open up new business opportunities and extend partnerships by having consolidated, authoritative information that provides a single view to accurate information between its EMIR and its CRM applications through Oracle Master Data Management (MDM) which includes Oracle Customer Hub.
In addition, by leveraging Oracle Enterprise Data Quality MedicAlert has improved the quality, consistency and relevance of underlying data, providing greater value for analytics and reporting insights through Oracle Business Intelligence.
Lastly, by storing sensitive medical information in Oracle CRM, MedicAlert can more easily meet critical regulations around privacy and security, including HIPAA requirements.
“Our foundation depends on delivering medical information to stakeholders at critical moments, so having efficient and secure technology to support our business is mandatory,” said Karen Lamoree, COO, MedicAlert. “With Oracle, MedicAlert has the platform to extend our services to meet new member needs and grow our business. For example, we’ve already established new partnerships, generated new business opportunities and enhanced our call center experience.”
“Timeliness and agility are important for most midsize organizations, but for companies in the medical emergency field like MedicAlert, speed and accuracy are everything,” said Steve Cox, vice president, Oracle Accelerate for Midsize Companies. “Oracle Business Accelerators allowed MedicAlert to gain value from Oracle Applications forty percent faster than a traditional deployment. This makes a huge difference, enabling the company to enhance its customer experience and take advantage of growth opportunities right away.”
About Oracle Accelerate
Oracle Accelerate provides simple to deploy, packaged, enterprise-class software solutions to growing midsize organizations through Oracle’s network of expert partners. Created by Oracle's expert partners, Oracle Accelerate solutions are simple to deploy, industry-specific packaged solutions, designed for fast time to benefit, which means getting the right solution in place quickly, inexpensively and with a controlled scope and predictable returns. The best Oracle Accelerate Solutions are based on Oracle Business Accelerators (oracle.com/accelerate), which are powerful, cloud-based rapid implementation tools developed and maintained by Oracle to get you up and running on a wide range of Oracle Applications, both quickly and reliably. Oracle has more than 290,000 midsize customers who buy Oracle to grow.
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Contact: Joan Levy, Blanc & Otus
P: +1 415.856.5110 - E: jlevy[.]blancandotus.com.