In partnership with KeyLogic, GBI presented at the workshop on Achieving Positive Results in
Customer Centric Culture Change to Executives, Managers and Senior Managers from departments throughout Baoshang Bank, including Retail Banking, Corporate Finance, Compliance, Risk, and Treasury and Investments.
Topics covered included: Service Quality, Customer Satisfaction, Customer Loyalty, Wallet Share, Profitability, Product Innovation, Systems Implementation, Productivity and Quality, Customer Touchpoints and Channels, as well as comprehensive case studies on key sales and service focused institutions including Chemical Bank (Project GENESYS), Union Bank (formerly Union Bank of California), First Women’s Bank (First New York Bank for Business), American AgCredit, Peoples Bank and Commerce Bank New Jersey.
Dr. Linda Eagle has been a sought after, frequent keynote speaker and panel member at conferences around the world including The Islamic Finance New (IFN) Forum1, The 1st Annual AML Seminar in Riyadh, Saudi Arabia, hosted by Complinet, The 10th Annual ATMIA Conference & Expo, Asia's 2008 Retail Banking Technology conference. She served on a panel on Legal and Business ethics for the American Bar Association with members of the Federal Reserve System. She also co-led the Sarbanes Oxley Panel at Drexel School of Business and served on the Board of Ethics in Business of the Temple University School of Law. Linda has participated in numerous advisory panels and served on boards for the most prestigious industry associations including: BankersOnline, MarcusEvans, Global Leaders, Compliance Alert and ACAMS.
KeyLogic is a leader in the integration of personnel training. The KeyLogic mission is enabling, through systematic personnel training, improving staff and organizational capacity, and assisting the relevant organization leaders to transform strategy into reality.
Baoshang Bank, established in December 1998, is the first joint-stock commercial bank headquartered in Inner Mongolia Autonomous Region. Formerly known as Baotou City Commercial Bank, the Bank changed its name to Baoshang Bank in 2007. The Bank currently has 14 branches in Inner Mongolia region and four other major cities:Beijing, Ningbo, Shenzhen and Chengdu, with a total of 105 outlets and more than 6,000 employees. Baoshang Bank was named in China’s Top Ten SME Financial Services Institutions in 2011, along with China Development Bank, CITIC Bank, Everbright Bank, Minsheng Bank, Beijing Bank, Bank of Jiangsu, Nanchang Bank, Fudian Bank, and Xingtai Bank.
About Global Bankers Institute
Global Bankers Institute (GBI) is a Training, Communication and Consulting Firm dedicated to the banking, insurance and financial services community with innovative top-quality solutions that provide measurable business results. With a headquarters in the heart of the financial district in New York at 245 Park Avenue, GBI has locations and representatives around the world. GBI’s BEST! Training, Communication and Consulting solutions based on global best practices include Anti-Money Laundering (AML), Bank Secrecy Act (BSA), Branch Management Training, Branch Security Training, Business Development Training, Career Mapping, Cascading Goals, Certification, Children's Programs, Classroom, Coaching, Code of Conduct, Communication Programs, Competency Mapping, Compliance Audit, Consumer Lending Training, Continuity Planning, Corporate Governance, Corporate Culture, Crisis Management, Cultural Sensitivity, Customer TouchPoints, DeNovo Banks, Diversity, Documentation, eLearning, Ethics Training, Fraud Prevention and Reporting Training, Gap Analysis, Harassment, Human Capital Performance Improvement (HCPI) Audit, Information Security Training, Key Performance Indicators (KPI), KPI Dashboard, Key Performance Measures (KPM), Leadership Training, Marketing and Advertising, Marketplace Development, Mentoring, OFAC, Onboarding, Organization Structure, Outsourcing, Outward Bound, Platform Sales, Problem Solving, Product Development, Production Standards, Productivity and Quality, Professionalism, Project Management, Quality Assurance, Records Management, Recruitment, Reengineering, Relationship Management, Relationship Selling, Risk Assessment, Sales and Service Training, Security Planning, Seminars, Strategic Planning, Supervisory Skills, Sustainability, Systems Training, Teller Training, TNA, Train-the-Trainer, Training Value Analysis, Wealth Management, Workforce Development and Workplace Safety.
The Global Bankers Institute Pledge:
• GBI will deliver the finest quality programs you have ever used.
• GBI will deliver the most exemplary service you have ever experienced.
• GBI will measure and demonstrate positive return on investment.
The Global Bankers Institute Philosophy:
• A customer-centric approach reflected in every project.
• No surprises - on time, on budget, on point delivery of every solution.
• Communication and collaboration are the basis of our partnership.
Our GBI Money Back ROI Guarantee:
• GBI will measure and demonstrate Business Results.
• GBI will meet ROI targets or we refund your fees.
• GBI is proud to introduce this innovative approach to ROI - the first of its kind in our industry.
For more information about Global Bankers Institute, please visit our website or contact Dr. Linda Eagle.