Based on its recent analysis of the test asset management solutions market for the aerospace and defense industry, Frost & Sullivan recognizes the Sente Group with the 2013 North America Frost & Sullivan Award for Customer Value Enhancement. Sente's primary goal is to aid optimal test asset utilization in the aerospace and defense industry. Its Test Resource Management (TRM) suite includes a complete set of tools that offers a holistic view of a company's test environment and provides relevant data at the right time.
"The Sente Group's employees work closely with the customers at their premises, which enables it to adapt its solutions to suit individual customer environments," said Frost & Sullivan Industry Director, Jessy Cavazos. "This deep understanding of customers' needs have helped The Sente Group develop solutions that radically improve clients' test asset management process and reduce overall test capital costs and associated support costs."
"While several companies offer test asset management solutions in the North American market, Sente stands out with a greater variety of test assets, covering the entire product lifecycle, from planning to disposal, helping customers in strategic sourcing management, and for the measurable bottom line cost savings they produce," noted Cavazos. "The company assists in capacity and demand planning, management of tests, characterization of equipment capability and costs, reduction of maintenance costs, and finally disposal of the test assets."
Unlike its competitors, Sente focuses on an extensive range of test assets, which not only include general purpose test equipment such as oscilloscopes, signal generators, signal analyzers and power meters, but also large fixed-test assets such as wind tunnels, engine test cells, and program-specific test equipment, such as cables and fixtures.
The group's TRM suite includes the PracticeTRM™ Practitioner Suite, the AccessTRM™ User Suite, the ManageTRM™ Manager Suite, as well as Additional Test Equipment Management Tools. The PracticeTRM™ Practitioner Suite consists of a combination of hardware and software tools, which TRM practitioners can use to efficiently execute critical asset management tasks. The AccessTRM™ User Suite allows easy access to TRM data. Together, these sets of software tools allow users across different groups within an organization to better coordinate their use of test equipment.
In addition, the ManageTRM Manager Suite comprises a set of software tools that provide lab managers with information about the cost and performance of the organization's test resources. This not only helps eliminate unnecessary capital and support costs, but also enables forecasting of future trends and assists managers in critical decision-making. Sente's additional test equipment management tools include a variety of tools that provide a number of additional functionalities; for instance, the TRMnet™ module can be used to support workflow across multiple geographic locations, while the SenteSource™ provides access to TRM best practices, along with customized reports, process maps and templates for individual customers.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
"I want to thank Frost & Sullivan for recognizing us with this very prestigious award," said Paul McNamara, Sente Group CEO. "When I founded The Sente Group 15 years ago, I believed a third-party software and services company, focused exclusively on managing the complex test environments inside large companies, but with certain unique capabilities, would be able to produce unprecedented levels of value compared to existing solutions. This award is a testament to the fact that we have done just that."
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
About the Sente Group
Since 1997, The Sente Group (sentegroup.com) has helped a variety of market leaders bring new profitability, speed and engineering productivity to their test-related functions. Headquartered in Atlanta with teams of professionals working with customers across North America, Sente is the only national provider focused exclusively on helping companies integrate and streamline the interdependence of people, practices and tools that drives all test-related activities in engineering cultures.
About Frost & Sullivan
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