Alorica, a leading provider of customer management outsourcing solutions, expands its Philippine operations in Cebu City as part of the company’s continued geographic expansion initiative to increase its presence in key growth markets and support in global growth strategy. With more than 40 US domestic, near shore, and offshore customer management centers, Alorica is actively strengthening its ability to provide high-value solutions to its clients in the fastest growing business process outsourcing markets in the world.
Cebu complements Alorica’s business by providing valuable source of growth and skills for the company with increased presence in the Philippines. With confidence in Filipino talent, Alorica sees this move as potential growth for stakeholders and career opportunities for highly-qualified jobseekers in the region. "Alorica will support a major US telecommunications and DSL provider that requires world-class talents to deliver competitive voice customer management support with very good English communication skills that Cebuanos have," said Doug Almond, Alorica Philippines country manager, in a statement. "Alorica strives to serve our existing and future clients. We want to have the best people who will play an important role in providing the best service experience and customer care to our valued clients,” added Almond.
With headquarters in Irvine, California, Alorica offers proven industry experience and know-how with over 20,000 employees globally providing customer management outsourcing solutions across multiple channels to Fortune 1000 companies. In the Philippines, Alorica is located in Makati City, Lipa, Batangas and its recent expansion in Cebu City.
Alorica (alorica.com) is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica’s award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in 40 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution.