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Aspect Software Named 2013 CRM Service Leader by CRM Magazine - Aspect Software announced that is has been selected as a 2013 CRM Service Leader by CRM magazine in the Interactive Voice Response (IVR) and Workforce Optimization categories - Aspect.com
Aspect Software Named 2013 CRM Service Leader by CRM Magazine

 

PRZOOM - /newswire/ - Chelmsford, MA, United States, 2013/03/12 - Aspect Software announced that is has been selected as a 2013 CRM Service Leader by CRM magazine in the Interactive Voice Response (IVR) and Workforce Optimization categories - Aspect.com.

   
 
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• Recognized for innovation of Aspect’s Unified IP IVR and Aspect Workforce Optimization;
• Moves from “One to Watch” in 2012 to “Leader” in 2013 in IVR and Workforce Optimization categories;
• Management changes add to the strength of the company direction and return Aspect to the leaderboard.

Aspect Software, a leading provider of next generation customer contact and enterprise workforce optimization, today announced that is has been selected as a 2013 CRM Service Leader by CRM magazine in the Interactive Voice Response (IVR) and Workforce Optimization categories. The 2013 Customer Service Awards acknowledge the leading vendors, rising stars, and best deployments in customer service.

Aspect was selected as a Service Leader based on meeting the judges’ criteria in key categories including reputation for customer satisfaction, depth of product functionality or services, company direction, revenue, revenue growth, market share and customer wins.

“With the new management changes and the integration of social media, Aspect is positioned well for 2013,” said David Myron, Editorial Director at CRM magazine. “The company posted better-than-average scores in depth of functionality and customer satisfaction in both the IVR and Workforce Optimization categories. We look forward to big things from Aspect this year.”

“Today's consumers own the customer-company conversation by deciding when, where and how they communicate and this change is moving the contact center into an increasingly important role for delivering an experience that meets their elevated expectations,” says Jim Freeze, SVP and Chief Marketing Officer for Aspect. “We believe that CRM magazine's 2013 CRM Service Leader award is industry validation that Aspect is delivering on its vision of providing a unified interaction management, workforce optimization and back-office solution to seamlessly orchestrate people, processes and touch points for today’s top brands to provide an exceptional experience.”

According to the results analysis, Aspect’s depth of IVR functionality, customer satisfaction, emphasis on social media integration and work-from-home agent solutions moved Aspect into a Leader position in the category. In the workforce optimization category, Aspect (aspect.com) was set apart due to the strength of the company direction, an increase in R&D spending for WFO solutions and a realignment of its product development processes. In addition, judges were impressed with version 7.5 of Aspect Workforce Management including the streamlined interfaces and the added capabilities for managing remote workers as well as a strengthened partnership with Microsoft.

 
 
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Aspect Software Named 2013 CRM Service Leader by CRM Magazine

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Contact: Tim Dreyer - Aspect.com 
630-227-8312 tim.dreyer[.]aspect.com
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Aspect Software, Inc. securities in any jurisdiction including any other companies listed or named in this release.

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