Altitude Software, a global leader in contact center technology, announced today that TMC, a global, integrated media company, has named Altitude uCI™ 8 customer interaction management suite as a CUSTOMER 2012 Product of the Year Award winner.
"We are honored to receive this award as a recognition of the Altitude uCI 8 impact on contact center businesses, providing real time insights, multimedia workflows, campaign optimization and unified social media interactions" states Mr. Miguel Noronha, Altitude Software Vice President for North America. "We have demonstrated how our solution helps contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations".
Altitude uCI 8™ is the latest release of the contact center solution software with a twenty year track record of outstanding results, now in use in over 1100 contact centers worldwide. It includes hundreds of new features focused on increasing contact center's ability to perform profitably, and it delivers significant innovation in four key contact center business areas: Informed decisions with real-time insights; Unified social media interactions; Multimedia workflow, and intelligent campaigns.
"Altitude Software was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Altitude uCI8, the new major release of the customer interaction management suite, has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC.
Altitude Software delivers a worldwide robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine.
About TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit customerzone360.com for more information.
TMC (tmcnet.com) is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to info[.]altitude.com.
Jan Pierret, Marketing Manager
T: 203-852-6800 x228 - E: jpierret[.]tmcnet.com.