Free press releases distribution network?

Agency / Source: Verint Systems, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!



Honda Canada Finance Wins Leadership Award from Ventana Research for Verint Software Implementation - Company enhances service and increases customer satisfaction with Verint Impact 360 workforce optimization - Verint.com
Honda Canada Finance Wins Leadership Award from Ventana Research for Verint Software Implementation

 

PRZOOM - /newswire/ - Melville, NY, United States, 2013/02/11 - Company enhances service and increases customer satisfaction with Verint Impact 360 workforce optimization - Verint.com. NASDAQ: VRNT

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Audio/Video Equip./Surveillance Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Verint® Systems, Inc. today announced that its customer Honda Canada Finance Inc. a provider of financing and leasing options for Canadian consumers for Honda and Acura automobiles has been honored with Ventana Research’s 2012 “Contact Center Excellence” Leadership award based on its use of Impact 360® Workforce Optimization™. The Ventana Research Leadership Awards program, presented in November 2012, highlights organizations that have advanced their business leadership by effectively utilizing people, processes, information and technology to realize the best outcomes.

“We congratulate Honda Canada Finance and Verint on receiving this prestigious award,” says Mark Smith, CEO and chief research officer, Ventana Research. “The results speak for themselves. Together, they have achieved real-world impact by optimizing customer satisfaction scores, and driving service levels and operational efficiencies. It truly is a showcase application of impactful contact center technologies.”

Honda Canada Finance selected the Verint software with specific goals in mind: to increase team efficiency, place an emphasis on customer satisfaction and maintain a consistent communications platform across multiple contact centers. In order to achieve this, the organization deployed Impact 360 Workforce Optimization (WFO) to obtain a unified approach for quality monitoring (QM) and call recording, workforce management, eLearning, performance management, enterprise feedback management and surveys. The enterprise WFO solution has delivered Honda Canada Finance an offering that provides real-time access to intelligence across its centers, enabling it to capture and analyze customer interactions, uncover trends, discover the root cause of employee and customer behaviors, and make faster, better decisions.

When Honda Canada Finance first started its quality program and tracking scorecards, associates averaged 64 percent. Today, QM scores exceed 90 percent a big improvement and direct result of more focused training, process improvement and service levels.

"We are delighted to see Honda Canada Finance recognized for its dedicated focus on driving customer satisfaction and for the ways it has propelled technology and processes that support its commitment to service excellence,” comments Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™.

About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.

About Verint Systems, Inc.
Verint® (verint.com) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources such as voice, video and unstructured text to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2012 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2012, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Audio/Video Equip./Surveillance Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Agency / Source: Verint Systems, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick PRZOOM - Press & Newswire Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Audio/Video Equip./Surveillance articles,
CATCH Visitors via Your Competitors Announcements!


Honda Canada Finance Wins Leadership Award from Ventana Research for Verint Software Implementation

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name PRZOOM - Press & Newswire and LINK as the source.
 
  For more information, please visit:
Is this your article? Activate ALL web links by Upgrading to Press Release PREMIUM Plan Now!
Verint Systems, Inc. |
Contact: Anne Patton - Verint.com 
770-754-8656 Anne.Patton[.]verint.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Verint Systems, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Audio/Video Equip./Surveillance via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!




Read Latest Press Releases From Verint Systems, Inc. / Company Profile


Read Audio/Video Equip./Surveillance Most Recent Related Press Releases:

Avigilon Expands H4 Platform with H4 PTZ Camera Line Featuring Video Analytics
Safran Identity & Security to Provide The French National Police with its Latest Video Analysis Platform
Axis Introduces Durable Fixed Domes, Including Stainless Models, Exceptional Light Sensitivity and Wide Dynamic Range
Axis Updates its Popular AXIS P32 Series for Even Better Image Quality
PlateSmart ARES Competes in AST Homeland Security Awards
AxxonSoft exhibiting at Security Essen 2016
MOBOTIX and Advantech Integrate Video Solutions for the Transport Sector
Genetec, Inc. and MOBOTIX AG Announce Technology Integration Partnership
Axis Introduces Small and Cost-efficient Bullet Style IP Cameras
HR Introduces HDMI Audio Extractor W/50 Watt Amp

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
 
NewswireToday Celebrates 10 Years in Business
Find business coaching, life coaching, executive coaching and corporate coaching, best selling coaching books, ...



PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  JobsWare.com

Visit  BizJobs.com







 
  ©2016 PRZOOM — Limelon Advertising, Co.
Home | About PRZOOM | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneur newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today