NewVoiceMedia, a leading provider of cloud contact centre solutions, has announced the appointment of Matt Tuson as EVP Sales.
The new position follows investment of $20m from Highland Capital Partners Europe, MMC Ventures, Notion Capital and Eden Ventures, which will help accelerate NewVoiceMedia’s global ambitions including opening new offices in North America, where its solutions are already widely used. Tuson will continue to expand the global sales organisation, accelerating growth through new customer acquisition and maintaining successful and trusted partnerships with existing customers.
Tuson joins from salesforce.com where he led Service Cloud’s sales distribution and go-to-market strategy across EMEA. NewVoiceMedia’s new US office will bring the company closer to Salesforce as it works on extending its partnership. The solution ‘ContactWorld for Salesforce’, integrates natively with Service Cloud and Sales Cloud, enabling customers to quickly and easily deploy best-in-class contact centres.
Prior to his role at salesforce.com, Matt was Vice President of Sales at RightNow Technologies (Oracle), a web, social and contact centre solution, where he served for ten years.
Jonathan Gale, CEO of NewVoiceMedia, comments,“We are very pleased to welcome Matt to NewVoiceMedia. With a Salesforce background and successful history of uncovering and closing large scale deals, he is perfectly placed to spearhead our drive for continued rapid growth”.
Matt adds,“I am excited to be joining NewVoiceMedia’s world-class team to lead and accelerate its global expansion. The company’s continued product and service innovation, with 99.999% guaranteed availability and a public Trust Site, creates a unique offering in the contact centre industry and I look forward to being part of its future success”.