SoundBite Communications, Inc., a provider of customer experience management solutions, has earned the CUSTOMER Magazine 2012 Product of the Year Award for SoundBite EngageTM. Presented by TMC, an integrated media company, this award is given to companies that exhibit diligence, vision, and leadership within their respected fields.
“SoundBite Communications is an esteemed recipient of our 2012 Product of the Year Award for demonstrating its vision and devotion to excellence in customer experience management,” said Rich Tehrani, CEO of TMCnet. “SoundBite’s innovative technology has enabled the delivery of numerous solutions that have improved the ROI for its clients while providing consumers with a better overall experience.”
SoundBite Engage, the company’s multi-channel communications platform, optimizes the customer experience by harnessing the power of the mobile device and consumer preferences to facilitate intelligent conversations. This cloud-based platform enables personalized, automated and agent-assisted dialogs that increase customer engagement across the full consumer lifecycle marketing, customer care, collections, and payments. It also enables cross-channel communications to elegantly preserve customer conversations across multiple touchpoints- easily moving between voice, text, email, and web silos in real-time, without losing the thread of the interaction.
“SoundBite enables results-driven customer engagements that provide quick time-to-value. We help our clients provide a superior customer experience so that they can build lifelong, profitable customer relationships that result in revenue growth,” said Jim Milton, president and CEO of SoundBite Communications. “We are grateful to TMC’s CUSTOMER Magazine for this recognition as it demonstrates our achievements in the advancement of customer experience management.”
About SoundBite Communications
SoundBite Communications (SoundBite.com) is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions. More than 450 global end-clients, including nearly 50 Fortune 500 companies, leverage SoundBite’s proactive multi-channel communications and preference management platforms to power 2.5 billion personalized and compliant customer interactions annually across the full consumer lifecycle.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit customerzone360.com for more information.
TMC (tmcnet.com) is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
TMC Contact: Jan Pierret, Marketing Manager
P: 203-852-6800 x228 - E: jpierret[.]tmcnet.com.