MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce the first beta installation of OPERA 9 Front Desk Mobile at the Dolce Hotels & Resorts, Aspen Meadows Resort. OPERA 9 Front Desk Mobile is an innovative, fully integrated solution that allows the resort to use an iPad to check-in and check-out guests, organize housekeeping activities, and create task sheets, improving revenue, operational efficiencies, and increasing overall guest satisfaction. Dolce has several properties set to deploy OPERA 9 Front Desk Mobile throughout the first half of 2013.
Dolce Hotels & Resort is an extensive user of MICROS solutions in its multiple hotels located throughout North America and Europe. The Aspen Meadows Resort, long a leader in utilizing advanced technology, eagerly embraced the OPERA 9 mobile solution. MICROS OPERA 9 coexists with, and adds value to, Aspen Meadows Resort’s existing MICROS OPERA PMS, ensuring the entire set of functionality of OPERA is offered in the mobile solution.
Aspen Meadows Resort uses an iPad with MICROS OPERA 9 loaded at the local airport, checking in guests at the baggage claim area. Upon arriving at the hotel, guests are able to bypass the front desk and proceed directly to their rooms. According to John Edwards, Global Director of IT,“OPERA 9 Mobile has provided Dolce Hotels several new ways to service our guests and event attendees. The system allows us to rethink the check-in and check-out experience for our guests, which completely changes how they interact with our hotels. Each of our properties provide meeting attendees with event services and solutions that are specific to their needs, and with MICROS OPERA 9 Mobile we can now provide customized guest service solutions that enhance the meeting experience.”
In addition to remote check-in, Aspen Meadows Resort will also take advantage of OPERA 9 Mobile’s Housekeeping Task Companion solution as part of the next phase of the beta. Housekeeping Task Companion provides housekeeping staff the ability to change a hotel room’s housekeeping status easily on the go, as well as provide instruction and direction to other staff members. The Housekeeping Task Companion system determines which rooms to clean next based on various factors: if the room is in backlog, the anticipated arrival time of the guest, how many guests will occupy the room, and when the current guests will check out.
“We are thrilled with the results of the MICROS OPERA 9 Front Desk Mobile beta program at the Aspen Meadows Resort,” stated Dan Bell, Senior Vice President of Hotels Business Unit. “Dolce Hotels & Resorts has been a great partner in this process, and we are pleased to provide them with a service that will increase the guest satisfaction and overall efficiency in its hotels.”
About Dolce Hotels & Resorts
Headquartered in Rockleigh, New Jersey, Dolce Hotels and Resorts operates 25 upscale hotels, resorts and conference-focused properties through North America and Europe. The portfolio features U.S. addresses in California, Colorado, Connecticut, Georgia, Indiana, Maryland, Michigan, Nevada, New Jersey, New York, Pennsylvania and Texas, as well as properties in Canada, Belgium, France, Germany and Spain. All distinct in design and uniquely suited to their locations, Dolce (dolce.com) properties feature freshly sourced culinary experiences and inspiring environments that bring people together for meetings and events. Dolce pioneered the Complete Meetings Package, now embraced by many hotel companies and the International Association of Conference Centers as a standard. Dolce Hotels and Resorts is continuing to expand throughout the US and Europe. Downtown Indianapolis will welcome The Alexander in early 2013, and forthcoming European hotel launches are planned in Vittel, France, and Belas, Portugal.
About MICROS Systems, Inc.
MICROS Systems, Inc. (micros.com) provides enterprise applications for the hospitality and retail industries worldwide. Over 370,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 180 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions for more than 30,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality for more than 150,000 retail stores worldwide and 17,000 Fuel and Convenience stores. MICROS stock is traded through NASDAQ under the symbol MCRS.
For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Vice President of Marketing.
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