Noble Systems Corporation, a global leader in unified contact center technology solutions, has received a “2012 Product of the Year Award” from CUSTOMER magazine and TMC, a global, integrated media company. The Award recognizes the Noble® Mobile contact center management solutions, which are designed to get managers and supervisors up away from their desks and back on the floor, where they can manage more effectively.
Noble’s Mobile applications, including Noble® Harmony and Noble® Web Reports, give users the ability to ‘walk the floor’ while still having access to manager tools and real-time team activities via handheld devices and inexpensive tablets. Supervisors can stay on top of who is doing what, see who needs assistance, view phone lines and status, monitor agent calls, view performance statistics and program results, and identify successes and areas for improvement, etc. with the functionality of the Noble’s award-winning management portal without being tied to the manager station. Using mobile devices, including laptops and handheld devices (such as the iPad®/iPhone®, Android®, Windows® or Linux® devices), the applications put Noble’s manager portal at their fingertips, no matter where they are, to view, manage and report on real-time contact center activities. Noble’s mobile tools work with all major browsers (Explorer, Firefox, Chrome, Safari, etc) to connect contact center managers to their Noble contact center platform.
“Noble Systems was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. The Noble Mobile line of solutions has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC.
The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, customerzone360.com. For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit tmcnet.com/.
Chris Hodges, Senior Vice President Sales & Marketing Noble Systems, says,“"Today’s marketplace necessitates real-time management for contact centers, with meaningful access to real-time results and the flexibility to manage your customer communications quickly and easily, without being tied to a desk or traditional workstation. With our Noble Mobile solutions, we’re putting the power back in the hands of managers and supervisors, giving them the business intelligence they need and empowering them to get the job done anywhere, anytime.”
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more.
TMC (tmcnet.com) is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC for a complete listing and further information.