Utility leaders are dealing with massive changes smart grid infrastructure projects, smart metering initiatives and renewable energy integrations. Therefore, utilities are depending on their field service workforces to implement and sustain this renewed infrastructure and advanced services for the long-term, now more than ever. At the DistribuTECH Conference and Exhibition 2013, TOA Technologies will feature its award-winning field service management solution suite, ETAdirect, which uses time-based pattern recognition and predictive analytics to enable utilities to optimize mobile workforce routing and scheduling as well as deliver an enhanced customer experience.
The DistribuTECH Conference and Exhibition is taking place January 29-31 at the San Diego Convention Center in San Diego, California. TOA Technologies will be in booth 453.
“Utilities are recognizing that field service operations doesn’t have to be a cost center but can yield both operational savings and customer satisfaction improvements that hit the top and bottom line,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “Using a personalized approach for optimizing field workforces, TOA’s solutions enable utilities to do something completely new accurately predict when activities in the field will occur and how long they will take empowering them to leverage their mobile employees to drive efficiencies, ROI and a renewed commitment to their customers.”
“This approach goes beyond legacy scheduling and routing technology, which merely automates manual processes and uses inflexible, hard-coded systems. At DistribuTECH, we’ll prove the significant advantages of a new kind of field service management technology one that is cloud-based, delivered in the browser and accessible anywhere, anytime and on any device. The global demand we’re experiencing shows that the utilities industry is ready to experience the reliability, cost-effectiveness and fast time-to-results that TOA Technologies provides with its ETAdirect field service management solution suite.”
At booth 453, TOA Technologies experts will be on hand to discuss and demonstrate how to:
• Automate appointment booking and scheduling based on any number of factors from employee skill sets to available inventory;
• Achieve optimized field workforces and accurately predict when activities in the field occur using patented, time-based pattern recognition and predictive analytics;
• Manage the field workforce in real-time, including managing jeopardy situations appointments at risk of not meeting an SLA or customer wait window before they happen;
• Evaluate cloud solutions, including questions to ask about security and reliability.
Last week, in recognition of TOA Technologies’ commitment to support the smart metering initiatives of utilities worldwide, the European Smart Metering Awards recognized TOA in the category of Smart Metering Service Provider, 2013. For more information about the award, visit TOA's website. For more information about TOA Technologies and its solutions for optimized workforces and enhanced service, visit TOA's website.
About TOA Technologies
TOA Technologies (toatech.com) is the leading provider of field service and mobile workforce management applications. ETAdirect, TOA’s patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry’s only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while dramatically increasing field workforce efficiency. TOA’s solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.
Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australasia.
DistribuTECH is the utility industry's leading smart grid conference and exposition, covering automation and control systems, energy efficiency, demand response, renewable energy integration, advanced metering, T&D system operation and reliability, power delivery equipment and water utility technology. DistribuTECH attendees have the opportunity to network with more than 8,600 utility industry professionals from 48 countries, learn about the latest technology products and services from more than 400 exhibiting companies, attend conference sessions on the latest topics shaping the utility industry and discuss hot topics with colleagues during roundtables and other collaborative events.