PRZOOM - /newswire/ -
Chicago, IL, United States, 2013/01/23 - Contact Center Technology Leader Presents on Customer Service Imperatives and Social Customer Service, January 31 and February 1 - Altitude.com.
Altitude Software, a global leader in contact center technology, today announced it will present at ITEXPO East 2013 on customer service trends. ITEXPO East will be held January 30 February 1, 2013, at the Miami Beach Convention Center.
Teresa José leads Altitude Software Product Marketing and will be speaking on a panel titled "How to Give Good Social Customer Service" on Thursday, January 31 at 1:30 pm. On Friday, February 1, at 9:00 am, José will speak on a panel addressing "Customer Service: The Organizational Imperative".
Teresa José has more than 12 years of experience in the contact center and customer relationship management industry. At Altitude Software she focuses on strengthening Altitude's routes to market and delivering thought leadership on contact center industry issues. More recently she was also involved in building business cases and defining processes for social customer service, mobility and cloud offerings.
ITEXPO Miami 2013 is one of the world's largest and best-attended communications and technology trade shows. Throughout the three-day event, ITEXPO Miami combines innovative educational programming with several networking events-free to all registered attendees. The integrated agenda provides an engaging environment for technology buyers, sellers and manufacturers to learn about next-generation solutions and develop strategic new business partnerships.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be emailed to info[.]altitude.com.