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Precision IT Group Sets a New Record for the Number of Client Tickets Successfully Handled in a Week - Precision IT Group, one of Inc's 5000's fastest growing companies, successfully handled 1300 notification issues from clients -- more than double than what is received in a typical week - PrecisionIT.com
Precision IT Group Sets a New Record for the Number of Client Tickets Successfully Handled in a Week

 

PRZOOM - /newswire/ - New York City, NY, United States, 2012/12/20 - Precision IT Group, one of Inc's 5000's fastest growing companies, successfully handled 1300 notification issues from clients -- more than double than what is received in a typical week - PrecisionIT.com.

   
 
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The week following Super Storm Sandy, Precision IT Group responded to more client issues than any other week in its history. Precision spent more than 32 hours in preparation for the storm, but did not anticipate the flood of more than 1300 notification issues – or “tickets” – that would arise in the following days. Precision provides 24/7 help desk support and network monitoring to clients and in a typical day handles 100 tickets or approximately 500 a week.

Although Precision’s Manhattan location never lost power from the effects of Sandy, many clients needed assistance setting up stations to work from remote locations, or to activate their disaster recovery plan. Some clients turned up remote servers in Precision’s data center space in Virginia or New Jersey, neither of which was affected by the storm.

“What we experienced with Sandy is a sign of the service revolution. Our goal is to serve clients for life,” said Anthony Butler, Precision IT’s VP of Sales. “The week may have seemed extraordinary, but that’s what we do. Clients need to rely on and trust us, and so we take care of them the same way we take care of ourselves—maybe even better.”

Part of the service revolution in IT is placing the human element back into the service model. People want less automation and more engagement with people who care, and Sandy tested the limit. Precision contacted every single client it works with just to check in and help where possible. For example a couple of days after Sandy, Precision staff helped a client retrieve their servers from a defunct data center without power, using flashlights and then drove them to their corporate office to get them back on line.

 
 
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Precision IT Group Sets a New Record for the Number of Client Tickets Successfully Handled in a Week

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Contact: Shalane Layugan - PrecisionIT.com 
917-258-0845 slayugan[.]precisionit.com
 
PRZOOM / PRTODAY - Newswire Today disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Precision IT Group securities in any jurisdiction including any other companies listed or named in this release.

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