Altitude Software, a global leader in contact center technology, today announces it has received the 2012 Frost & Sullivan Latin American Contact Center Applications Growth Leadership Award for impressive growth of its contact center applications in the Latin America market.
Frost & Sullivan presents this award annually to the company that has demonstrated excellence in capturing the highest annual compound growth rate for the past three years. “Altitude Software’s revenue growth in Latin America in 2011 strengthened its standing in the overall contact center applications sector, with 3.3 percent of market share. In the outbound segment, Altitude posted an increase of 4.6 percent, returning the company to its leadership position in this sector in Latin America,” states Juan Manuel Gonzalez, Industry Manager from Frost & Sullivan. “This performance in 2011 indicates that Altitude was not only growing organically, but was also likely displacing competitors in the Latin American market.”
Altitude Software in the leadership position in the outbound segment for Latin America
“We are honored to be recognized as a market leader, not only because of our business growth, but because our applications help contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations,” states Elaine Ferreira, Altitude Software president for Latin America. "Altitude brings to the market significant innovations to support next-generation customer service, intelligent campaigns, advanced management tools and social media engagement.”
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry.
Significant innovation in key contact center business areas
Altitude uCI8 is the latest release of Altitude’s proven contact center solution suite, now with a 20-year track record of outstanding results and in use in 1,100 contact centers worldwide. It includes hundreds of new features focused on increasing contact centers’ ability to perform profitably, and it delivers significant innovation in four key contact center business areas: informed decisions with real-time insights, unified social media interactions, multimedia workflow, and intelligent campaigns.
“Altitude has grown its market share at the expense of formidable rivals. We attribute the company’s success to the ability to integrate its platform’s components and human skills, along with a strong time-to-market strategy, a skilled support team, and innovative excellence, which enabled it to record one of the highest growth rates in the Latin American contact center applications market in 2011,” said Gonzalez.
Altitude Software delivers a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
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About Frost & Sullivan
Frost & Sullivan (frost.com), the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages more than 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.