Open Mind, as any growing startup in business outsourcing providers, seek to cater to a huge number of clients by delivering the best call centre services. In this business backdrop, technology is one of the key factors to consider when ramping up. Open Mind therefore, looked forward for a solution that could fulfill it’s business requirements. These needs have been taken care of by Drishti’s Ameyo.
Open Mind sought for a solution that would diminish downtime and enhance productivity and efficiency. The advanced IVR of Ameyo has enabled the firm to reach out to more customers and deliver them with quality service. Open Mind being dynamic in it’s business operations sought for scalability and future proof solution that has been provided to it through Ameyo. Open Mind, pegs itself as a versatile business outsourcing provider, it has been outsourced by Bharti Walmart to run their internal HR helpdesk. AMEYO primarily was implemented for this elite campaign by Open Mind.
As Naveen Gulati, CEO, Open Mind Services Limited, opines. “Since we are a business process outsourcing provider, our client requirements constantly change. We were seeking for a scalable and future proof solution that creates room for this to happen without any hiccups. Ameyo has helped us in this approach to our business, as it enabled us reach more customers through it’s Advanced IVR which was customized by AMEYO to meet our dynamic business needs. With this feature, the customers have been able to connect to the agents based on their queries which has helped us minimize downtime and elevate productivity as well as efficiency. We have also managed to streamline our core HR process of Bharti Walmart, which would not have been feasible without Ameyo.”
Sachin Bhatia, VP-Business Development, Drishti-Soft further adds "Businesses require a technology that can provide process optimization while matching their rapid growth. We wanted an intelligent integration to Ameyo which could size down downtime and enhance scalability and future proof solution. This has enabled our clients time and over again to meet their business requirements and we have been in a position to capitalize on this opportunity and expand our presence throughout the domestic market."
About Open Mind Services Limited: Open Mind is a back office, lead generation, Helpdesk, Vendor Management, and Call centre service company offering a one stop outsourcing solution to all your knowledge processing needs. Open Mind is a leading KPO company in India having capabilities to meet any outsourcing demand.
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti (drishti-soft.com) offers communications solutions that empower more than enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service).