Alliance Bus Group, a family of bus sales and service dealerships headquartered in College Park, GA, has been awarded the Five-Star World Class Customer Service Award in the category of “Servant Culture” by Smart Business Magazine which recognizes companies excelling in the field of customer service.
The yearly Five-Star World Class Customer Service Awards honors the top Georgia-based companies that emphasize the importance of customer service in their business models and philosophies. To be eligible for the prestigious award, companies must be nominated by a 3rd party and then selected by a panel of judges based upon customer service philosophy, work culture that promotes and encourages exceptional customer service and systems in place to ensure the execution of service. After a detailed review of company philosophy, culture and systems supported with in-depth case studies, analysis and customer testimonials, companies are then awarded a World Class Customer Service Award based upon an area of specialty. Alliance Bus Group was specifically selected in the field of “Servant Culture” highlighting their commitment to customer servitude.
Alliance Bus Group’s philosophy of “Along for the Whole Ride” incorporates customer service at every stage of the bus ownership process by delivering customer care not just at purchase, but throughout the ownership and disposal processes. The recent, strong, service-first expansion into new territories and markets that were not being serviced by other dealers has resulted in a steady and continuous growth for Alliance. By providing reliable customer service, increasing service locations and personnel, employing quality, well-trained bus sales representatives, service technicians and corporate administrators, Alliance has proved to be “Along for the Whole Ride”.
Jennifer Neill, Sales Manager at Alliance Bus Group, stated “we are honored to have been chosen for this award in an area we have invested heavily in. After working diligently to achieve strategic excellence, we are privileged to have exceptional team members at all levels of our organization, and a strong leadership team guiding us. Most importantly, we are blessed to have outstanding and loyal customers which make this award possible. Thank you!”
Recipients of the award were honored at the exclusive World Class Customer Service Awards hosted by Smart Business on October 30, 2012 at The Country Club of the South in Johns Creek. Honorees will be published in Smart Business Magazine’s upcoming edition. For a complete list of those companies recognized by Smart Business, visit Smart Business Online.
About Alliance Bus Group
Alliance Bus Group (AllianceBusGroup.com) is a family of full-service bus sales dealerships with locations throughout North America. With over 100 years combined experience in the bus industry among the executive team, Alliance Bus Group’s Executive Team has grown the company every year since its incorporation. Offering bus and transportation products from every major manufacturer, Alliance Bus Group is the largest commercial bus distributor in the nation. For more information on how you can be “Along for the Whole Ride”, visit the website.