Noble Systems Corporation, a global leader in unified contact center technology solutions, announced that it has been selected by MCV Physicians, the medical practice group of the Virginia Commonwealth University Health System, to implement a unified contact center solution tailored to streamline and enhance customer billing operations.
“Noble Systems is proud to partner with MCV Physicians, a nationally-recognized leader that is dedicated to serving patients with smart technology,” said Chris Hodges, Senior Vice-President of Sales at Noble Systems. “We’ll work with them to deliver a contact center solution that speeds and simplifies account processing, a key factor in preventive services and continuity of care.”
Noble Systems will deliver a contact center solution including blended dialing and routing for outbound and inbound calls, IVR, call recording, unified agent desktop tools, and advanced management and reporting resources. The platform will be used for patient billing and account management.
MCV Physicians joins a number of healthcare-related organizations that use the Noble Solutions to address pre-care and post-discharge patient communications, revenue cycle management and more. Noble Systems’ Healthcare Solutions Group focuses on helping these organizations address the full spectrum of patient contact needs, including patient scheduling, insurance verification, satisfaction surveys, accounts recovery and related activities across the continuum of care.
About Noble Systems
Noble Systems Corporation (noblesystems.com) is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.