Altitude Software, a global leader in contact center technology, and AloTech Technology, a leading information technology services company in Turkey, today announced that the implementation of the Altitude uCI™ solution at RGN Call Center delivered a 60% productivity increase on new campaigns at the leading Turkish debt collection specialist.
RGN Call Center started its activity in 2009 as a debt collection specialist call center based in Istanbul, working with leading companies in Turkey. With ISO 9001, 27001, 10002, EN15838 quality certifications, RGN puts a great emphasis on quality service, focus on results, confidentiality and security.
A project with leading IT services company AloTech, implemented a state-of-the art IP contact center at RGN using the Altitude uCI™ contact center solution working with the Altitude vBox (a full-featured SIP software solution). The platform was deployed in under three weeks, with agent training included. RGN uses the Altitude uCI™ solution to manage and deploy debt collection campaigns, with agent productivity now up 60% and with greatly increased debt recovery rates. The solution also provides RGN staff with online and historical information that allows better operational control and optimization.
Increase Debt Recovery Rates While Providing Quality Service
The availability of a powerful dialer solution - Altitude's Unified Dialer - enabled more contacts in less time with better results. "The Altitude uCI solution has helped RGN to become more efficient and effective at debt collection by optimizing our calls and automating agent tasks, while enabling us to ensure quality service" stated RGN General Manager Gonca Ergün.
"Resource optimization and strong dialing capabilities are very important to debt collection operations. Success is measured according to the number of customers reached and the amount of revenue recovered." states José Santos Coelho, Vice-President at Altitude Software. "Our solutions enable companies to maximize debtor contact rates, provide agents with a unified desktop with immediate access to data, and ensure compliance regulations".
AloTech Technology is an Information Technology services company based in Istanbul. It was incorporated in 2007 and it offers a wide range of business and IT services (including Contact Center Services, Business Process Outsourcing and Hosted Contact Center solutions).
Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. With 17 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.
About Altitude Software
Altitude Software (altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. "Altitude uCI" (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at info[.]altitude.com.