MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that the Pestana Group, Portugal’s leading hospitality group, has selected MICROS OPERA for its 9 properties in Brazil, expanding its decade long partnership with MICROS, which has included the MICROS OPERA Enterprise Solution, along with a variety of MICROS Point-of-Sale (POS) solutions for its restaurants. Through the expanded partnership, The Pestana Group will begin to replace its legacy technology in all of its Brazilian properties with MICROS OPERA as the hotel group pursues to expand the scope of its operations.
The Pestana Group presently owns and manages 90 properties, spread over 13 countries in 3 continents under the brands “Pestana Hotels & Resorts”, and “Pousadas de Portugal”, its historic properties’ brand, . The Pestana Group has embraced innovation to enhance its competitive position and the Group’s quality standards. MICROS offers a global presence and support infrastructure, including in the fast emerging Brazilian market. Most importantly, MICROS offers flexibility and scalability with its MICROS OPERA and MICROS POS solutions, designed to address Pestana’s evolving needs as it continues its growth trajectory.
In parallel, the Pestana Group subscribed to the newly established MICROS Consulting Services to perform an OPERA audit for its Central Reservations Office. Three major goals of the OPERA audit was to ensure Pestana’s CRO is benefiting from the full utilization of OPERA functionality and how the current structure could support a shift into global CRO operations, to receive independent strategic advice on further interface developments to support growth plans, and finally to qualify if the CRO team’s skill set is appropriate to make the most of the OPERA Suite of products.
"Scalability is one of the most crucial components in an enterprise hotel management solution," stated Mr. João Machado, Director of Information Technology, Pestana Group Hotels. "MICROS offers unparalleled next generation hotel management technology in the private cloud that fully meets our requirements and large-scale deployments. Additionally, the OPERA audit services were critical in identifying areas of improvement to optimize both our operational efficiency and our return on investment in OPERA. It showed us that our OPERA platform is able to support our operations through both changes and growth.”
“We are pleased to add the Pestana Group’s 9 Brazilian properties to our distinguished and growing list of customers in South America,” stated, Bernard Jammet, MICROS President Latin America. “MICROS prides itself on its distinct ability to offer enterprise solutions that technically foster and enable our customers growth objectives. We look forward to expanding and strengthening our long-lasting partnership with the Pestana Hotels Group.”
About Pestana Hotel Group
The Pestana Group is currently the largest Portuguese tourism and leisure group and the third largest European group in the holiday ownership sector. During the past 40 years (2012) Pestana has established itself as a recognized and successful force in the hotel and leisure industry. The Group was able to leverage its strong performance in the hotel sector to further diversify into real estate, construction, brewing, aviation and an international business and free trade centre in Madeira. For more Information please contact:
Pestana Casino Park
Rua Imperatriz D. Amélia
9004-513 Funchal - Madeira
T: +351 291 209 100
About MICROS-FIDELIO GmbH
MICROS-FIDELIO GmbH (micros-fidelio.eu) in the EAME region is a wholly-owned subsidiary of MICROS Systems, Inc. (micros.com), which provides enterprise applications for the hospitality and retail industries worldwide. Over 330,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 180 countries, and on all seven continents. In addition, MICROS (micros.com) provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 26,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 100,000 retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.
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