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Redwood Shores, CA, United States, 2012/10/10 - System upgrade with Oracle utilities solutions to enhance customer interaction, field work, productivity & cost efficiencies (NASDAQ: ORCL) - EP2M.com / Oracle.com. NYSE, NASDAQ: ORCL
Oracle Corporation and EPēM, LLC, an industry-leading systems integrator and Gold-level member of Oracle PartnerNetwork (OPN) announced today that Artesian, the eighth largest investor-owned water utility in the US, has selected EPēM to implement Oracle Utilities Customer Care and Billing, Oracle Utilities Mobile Workforce Management and the Process Integration Pack for Oracle Utilities, to increase efficiencies by automating and streamlining key business systems.
EPēM will migrate Artesian to the Oracle Utilities Customer Care and Billing application in order to deliver a 360-degree view of customer data, faster customer interactions and stronger financial controls.
The implementation of Oracle Utilities Mobile Workforce Management will improve scheduling efficiency and increase field crew productivity.
EPēM will use the Process Integration Pack for Oracle Utilities to ensure a smooth integration of the applications with near real-time communications.
As a water resource management company focused on providing a wide spectrum of services with skill and dedication to customer care, EPēMs strong leadership, proven methodology and track record of successful Oracle Utilities application implementations has made them a preferred choice for heading this important project, said Pierre A. Anderson, vice president, Information Technology, Artesian Resources Corporation.
EPēM is proud to work with Artesian to deliver the deep functionality of the Oracle Utilities solution suite, said EPēM CEO Dave Mulit. We are confident the system upgrade will further drive this utilitys mission of providing the highest quality water and wastewater services on the Delmarva Peninsula.
EP2M is leveraging Oracle Utilities solutions to maximize customer satisfaction and operational efficiencies ultimately enabling water utilities to meet their current business initiatives as well as future objectives, said Rodger Smith, senior vice president and general manager, Oracle Utilities.
EPēM (ep2m.com) is an industry-leading systems integrator and a Gold-level member in Oracle PartnerNetwork (OPN) with exclusive focus on Oracle solutions, providing multi-product system implementation, high value project management and expert application support services for utility and public sector customers. EPēMs mission is to ensure 100% project implementation and operational success through collaborative and cost-effective methodologies. EPēM provides Project Management, Quality Management, and Risk Management services to help clients reduce costs, save time, improve reliability, increase efficiencies and improve customer service by strategically leveraging their IT investments.
About Artesian Water Company
Artesian Resources Corporation operates as the holding company of eight wholly-owned subsidiaries offering water, wastewater and engineering services on the Delmarva Peninsula. Artesian Water Company, the principal subsidiary, is the oldest and largest investor-owned public water utility on the Delmarva Peninsula and has been providing water service since 1905.
About Oracle Utilities
Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit oracle.com/goto/utilities.
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Kelly Storms, EP2M
P: +1 201-888-0941 - E: Kelly.storms[.]ep2m.com.